Patient Service Representative- Cherry Westgate Family Practice
Central Ohio Primary Care
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- Location
- Granville, OH
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 2
- 2 days ago
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Career path
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About the company
Central Ohio Primary Care
Hospital & health care · 1,001 to 5,000 employees
What you'll do
- Ensure patients have a positive experience during their visit
- Communicate with clinical staff and collaborate with the team
- Greet patients and complete check-in procedures
- Collect copays, deductibles and outstanding balances
- Answer patient and administrative department calls and email inquiries
- Contact patients for appointment reminders or scheduling
- Complete clerical tasks and provide general support to office personnel
What you need
- High School diploma or GED
- Strong knowledge of HIPAA guidelines and patient privacy
- Excellent interpersonal and verbal communication skills
- Strong organizational and written communication skills
- Ability to multi-task, prioritize and manage time effectively
- Ability to work independently and in a team environment
- Excellent computer skills and knowledge of Microsoft programs and EHR systems
- 1 year of administrative experience in a healthcare related setting (preferred)
Key skills
interpersonal skillsverbal communication skillsorganizational skillswritten communication skillsmulti-taskmanage time effectivelyHIPAA guidelinesconfidentialitycomputer skillsMicrosoft programs
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See full description on company page, apply now
Read the full posting here
This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
Full Time/Benefits Eligible
Monday-Friday and every 6th Saturday - 8:15am-5:00pm
Granville, OH
Essential Duties and Responsibilities:
•Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
•Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
•Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
•Collect copays, deductibles and/or outstanding balances.
•Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
•Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
•Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications :
Experience, Education, Licensures & Certifications
•Preferred: 1 year of administrative experience in a healthcare related setting
•Required: High School diploma or GED
Knowledge, Skills & Abilities
•Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
•Strong organizational and written communication skills;
•Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
•Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
•Ability to work independently and in a team environment; and able to lead by example;
•Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)