Patient Service Representative Float

Job Title: Patient Service Representative I - Float Reports To: Health Center Administrator Job Summary: Assists Patients, Lead Patient Service Representative, and the Health Center Management (HCM) team in the performance of a broad range of administrative duties. Qualifications and Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Job duties may be modified at any time based on business needs. Essential Job Duties: · Clinical Administrative Duties. · Provides PSR coverage needed, at any location, on short notice. · Schedules and confirms patient appointments. · Provides and facilitates the completion of necessary patient forms. · Verifies medical or dental insurance coverage and eligibility. · Assists patients with presumptive applications for Sliding Fee Discount Program. · Verifies patient demographic information. · Informs patients of account balances and takes payments over the counter. · Answers telephone calls. Responds to caller questions as able and/or transfers calls to appropriate party. · Takes and documents messages as appropriate. · Deciphers the correct amount to charge self-pay, prompt pay or sliding fee discount program for patients. · Greets, interacts with, and assists patients and staff in a professional manner. · Checks in patients on location. · Performs records scanning and other lead duties if hired at a center with no lead PSR. Will be designated by HCA. · Works assigned weekends as required. · Cleans lobby, restrooms and other patient areas with proper cleaning supplies while using proper Personal Protective Equipment (PPE). · Follows current CDC guidance in accordance to CCHCI directives for screening all patients and visitors upon entry as necessary. · Uses and educates patients and visitors on the proper Personal Protective Equipment (PPE) as required. · Additional Dental Administrative Duties. · Places all necessary recall plans for patients. · Calls patients from recall plan reports and schedules patients' appointments according to recall. · Verifies patient treatment plans, patient instructions, and summary reports. · Verifies dental deductible. · Together with the patient, provider and/ or other members of the dental care team assists with estimates for treatment plans for the patient and reviews with patients. Additional Administrative Duties if Assigned to Mobile Dental Units. · Ensures accuracy of provider schedules. · Verifies chart guard access and prints documents as needed. · Posts payments and facilitates bank deposits. · Runs encounter co-pay report as requested. · Runs and acts on reports as requested. · Maintains cleanliness of the mobile dental units, discards trash. Required Minimum Qualifications - Education, Experience, Certificates & Licenses: · High School Diploma or GED. · 6 months of experience in customer service or office support. · Driver's License and Proof of Insurance may be required if requesting mileage reimbursement. For Float positions, mileage may not be paid. · A valid Fingerprint Clearance Card required. Preferred Qualifications - Education, Experience, Certificates & Licenses: · Experience in a healthcare setting preferred. Required Language Skills: · Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format. · Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment. · Ability to comprehend and understand limited medical terminology. Physical Requirements: · Ability to occasionally exert enough force to move objects weighing up to 10 pounds. · Ability to continuously remain in a stationary position. · Ability to constantly move about inside the workplace to assist patients, access files, and operate office or medical equipment, etc. · Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, and other office machinery. · Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents. · Ability to discern the nature of sounds at a normal spoken volume. Other Required Knowledge, Skills, and Abilities: · Ability to add, subtract, multiply, and divide in all measure, using whole numbers, common fractions, and decimals. · Ability to compute rate, ratio, and percentage. · Ability to gather data in an organized fashion from varied sources. · Ability to take direction and perform assignments accordingly. · Ability to deal with challenges involving one or more variables in routine situations. · Knowledge of prepaid health plans and community health centers preferred. · Ability to comprehend and understand insurance co-pays. · Knowledge of HIPAA rules and regulations. · Computer literacy required. · Knowledge of Electronic Health Records preferred. · Ability to provide excellent customer service by mail, telephone, and in-person. Work Environment & Conditions: · Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals. · Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, holidays, and weekends. · If hired for a float position, the position requires frequent travel to any health center as needed.