Patient Service Representative - Plastic Surgery - Del Mar
Scripps Health
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- Location
- Del Mar, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 9
- 1 day ago
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Career path
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About the company
Scripps Health
Medical Practices · 201 to 500 employees
With offices throughout San Diego County, our doctors and APCs specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology.
What you'll do
- The Patient Service Representative is responsible for front-line patient interactions, including registration, appointment scheduling, and point-of-service payment collection.
- They also manage document collection, insurance verification, and ensure accurate end-of-day reporting and payment reconciliation.
What you need
- Candidates must demonstrate proficiency in computer applications, strong mathematical skills, and excellent communication abilities.
- While not mandatory, one year of experience in a healthcare or customer service environment is preferred, along with knowledge of medical terminology and insurance billing.
Key skills
Patient registrationAppointment schedulingPayment collectionCustomer serviceInsurance verificationMedical terminologyData entryProblem solvingCommunication skillsOrganizational skillsAnalytical skillsBilling guidelinesReferral managementComputer proficiencyMathematical skills
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Perks
- Health & wellness
- Career development
- Retirement options
See full description on company page, apply now
Read the full posting here
This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 7:45AM - 4:45PM, schedule located at our Scripps Clinic in Del Mar. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
Nearly a quarter of our employees have been with Scripps Health for over 10 years.
Scripps is a Great Place to Work Certified company for 2026.
Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting Scripps Clinic - Del Mar as a Patient Service Representative in the Plastic Surgery department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
Responding to customer billing and payment inquires.
Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
Initiating and validating referrals/authorizations.
Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Required Qualifications:
Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
Excellent communication and customer service skills.
Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
1 year of experience in customer service or a healthcare/medical office environment preferred.
Able to adapt, prioritize and meet deadlines.
Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.