Patient Services Representative - Rowe Health Center
Cottage Hospital
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- Location
- Woodsville, NH
- Work style
- On-site
- Job type
- Full time
- Posted
- Nov 3
- 2 days ago
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Career path
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About the company
Cottage Hospital
Hospital & health care · 201 to 500 employees
What you'll do
- Process incoming and outgoing telephone calls
- Greet patients and visitors and check forms for missing or changed information
- Update patients’ demographics, insurance and payments status
- Collect copayments and balances and assist with payment plan options
- Obtain prior authorizations and process provider orders and referrals
- Book follow-up appointments and other appointments
- Perform scanning, filing and other administrative duties
- Order and track office supplies
Key skills
detail-orientedfriendlyscheduling appointmentsinsurance informationprior authorizationsprocessing referralsprocessing payments
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Read the full posting here
We’re looking for a detail-oriented and friendly Patient Service Representative to join our RHC department. As a PSR, you’ll be the first point of contact for patients, handling tasks such as greeting, scheduling appointments, managing insurance information, processing referrals, and obtaining prior authorizations. You’ll also support administrative duties like scanning, filing, and processing payments. If you enjoy working in a fast-paced, patient-centered environment, apply today and be part of our team!
Desired Schedule: M-F 8a-4:30p, 40hrs/wk
DUTIES & RESPONSIBILITIES:
Processes incoming and outgoing telephone calls efficiently and as politely as possible.
Greets patients and visitors and has patients fill out appropriate forms, checking for any missing or changed information. Updates patients’ demographics, insurance and payments status as necessary.
Collects copayments/balances from patients. Reviews with patient any overdue balance on the account and assists with payment plan options. Works with patients to resolve any billing concerns.
Obtains prior authorizations from insurance payers and processes provider orders and referrals according to clinic protocols.
Books follow-up appointments and other appointments as necessary with patients.
Performs scanning, filing and other administrative duties/tasks.
Orders and tracks office supplies.
Performs other duties as requested or assigned.