Patient Services Representative
United Dental Partners
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- Pay
- $17
- an hour
- Location
- Chicago, IL
- Work style
- Hybrid
- Job type
- Full time
- Posted
- Oct 20
- 7 days ago
Career path
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About the company
United Dental Partners
Hospital & health care · 501 to 1,000 employees
What you'll do
- Schedules dental appointments for General, Orthodontic, Pediatric and Oral Surgery
- Answers general patient queries
- Manages inbound and outbound calls in a timely manner
- Informs patients by explaining procedures, answering questions and confirming pricing
- Keeps records of all conversations in our call center database
- Answers questions related to patient insurance and determines eligibility
- Confirms patient appointments via outbound calls
What you need
- Ability to provide outstanding Customer Service
- Strong verbal communication skills and ability to actively listen
- Ability to multi-task in a fast-paced environment
- Acts professionally and with integrity
- Bilingual in Spanish (preferred)
- Previous experience in a Call Center or Customer Support role (preferred)
Key skills
Customer Serviceverbal communication skillsactively listenmulti-taskBilingual in SpanishCall CenterCustomer Support
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Read the full posting here
The Patient Services Representative is responsible for providing excellent patient service while handling inbound and outbound phone calls. This position serves patients by determining requirements, resolving problems,
fulfilling requests and maintaining our database.
Job Responsibilities
· Schedules dental appointments for General, Orthodontic, Pediatric and Oral Surgery
· Answers general patient queries
· Manages inbound and outbound calls in a timely manner
· Informs patients by explaining procedures, answering questions and confirming pricing
· Keeps records of all conversations in our call center database in a comprehensible way
· Answers questions related to patient insurance and determines eligibility
· Confirms patient appointments via outbound calls.
Performs other duties as assigned
Job Requirements
•Bilingual in Spanish is a plus
•Previous experience in a Call Center or Customer Support role is preferred
•Ability to provide outstanding Customer Service
•Strong verbal communication skills along with the ability to actively listen
•Ability to multi-task in a fast-paced environment
•Acts professionally and with integrity
Monday-Friday 9am-5:30pm, hybrid/remote