Patient Services Specialist - Digestive Health Center - UW Medical Center – Montlake

Job Description Digestive Health Center - UW Medical Center – Montlake has an outstanding opportunity for a Patient Services Specialist 2. WORK SCHEDULE Full-time, 100% FTE (40 hours per week) Day Shift Mondays- Fridays On-site/No Telework POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth DEPARTMENT DESCRIPTION The Digestive Health Center at UW Medical Center – Montlake in Seattle offers a full range of consultations, diagnostic testing, and procedures for digestive system and liver diseases, from common conditions to complex cases requiring advanced treatment. Conditions We Treat Ongoing or recurring abdominal pain Abdominal pain and acid reflux/gastroesophageal reflux disease (GERD) Swallowing difficulties Celiac disease and other nutrition related disorders Inflammatory bowel disease (IBD) – Crohn’s disease and ulcerative colitis Disorders of the pancreas and bile ducts Irritable bowel syndrome (IBS) and other motility problems Surveillance of precancerous conditions such as Barrett’s esophagus or intestinal metaplasia of the stomach Symptoms We Evaluate Abdominal or belly pain Nausea or vomiting Diarrhea or constipation Acid reflux or heartburn Difficulty swallowing Endoscopy Services Upper endoscopy (EGD) – examines the esophagus, stomach, and upper small intestine Colonoscopy – used for diagnosis and colorectal cancer screening Advanced procedures Endoscopic retrograde cholangiopancreatography (ERCP) for pancreas and bile ducts Endoscopic ultrasound (EUS) for detailed internal imaging What Makes This Location Unique Full spectrum gastroenterology care, including advanced endoscopic procedures and screening for precancerous conditions such as Barrett’s esophagus. Make an appointment Returning patients book in MyChart 206.598.4377 Find another location Manage appointment PRIMARY JOB RESPONSIBILITIES Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging Scheduling provider and ancillary service appointments Obtaining patient demographic, financial, and clinical information Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery Other duties as requested REQUIREMENTS High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community. Excellence. Exploration. Education. Compensation, Benefits and Position Details Pay Range Minimum: $21.82 hourly Pay Range Maximum: $29.41 hourly Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .