PC/Network Technician

Department: Academic Computing Reports to: Helpdesk Manager Purpose: Chestnut Hill College is seeking a dedicated and proactive PC/Network Technician to join our Information Technology Team. In this vital campus-wide role, the PC/Network Technician will help keep technology running smoothly by providing hands-on support for PCs and network systems including staging, installation, maintenance, upgrades, and repairs of computers and related equipment. This role collaborates closely with faculty, staff, and students to ensure a reliable and responsive tech environment that supports the College’s mission. Why Chestnut Hill College? Founded by the Sisters of Saint Joseph in 1924, Chestnut Hill College is an independent Catholic institution rooted in a tradition of holistic education and social justice. Located in the beautiful and historic neighborhood of Chestnut Hill in Northwest Philadelphia, our campus fosters a strong sense of community and serves a vibrant, culturally diverse student body. If you’re looking to bring your technical skills to a mission-driven institution where your work truly makes a difference, we’d love to hear from you! Responsibilities: Install/troubleshoot/replace/repair desktop computer systems and peripherals. Create add/remove users in Active Directory and 365 environments. Install/uninstall/configure hardware drivers, applications and utilities software. Install, troubleshoot, and configure Windows 10, Windows 11, and Server Active Directory. Connect and disconnect network connections at desktop and in the wiring closets. Monitor voicemail, helpdesk email, and keep helpdesk task list up-to-date; be prepared to respond quickly to helpdesk requests. Maintain records of solutions to issues that have been addressed. Assist students in labs when needed. Make use of work-study students as appropriate. Repair, configure problematic software issues for students (viruses, malware, network configuration problems, etc.). Assist in the area of video production and AV when requested. Maintain contacts with vendor and external technical support sources. Keep records of work and provide reports when asked. Be available by page throughout shift. Other tasks as assigned. Requirements: Two years in education or experience in related IT field. A+ and/or MS certification(s). Interested candidates should submit a cover letter and resume via ADP Workforce Now HERE. No phone calls, please. Chestnut Hill College is an employer committed to a culture of diversity, equity, and inclusion as a core value. To foster an inclusive community and support our diverse student body, we embrace equal access. We welcome applications from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups historically underrepresented in higher education. We are committed to increasing the diversity of the college community and the curriculum.