Performance Analyst and Educator I
Nemours Children's Health
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- Location
- Jacksonville, FL
- Job type
- Full time
- Posted
- Nov 2
- 1 day ago
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Career path
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About the company
Nemours Children's Health
Hospital & health care · 5,001 to 10,000 employees
What you'll do
- Provide continuous performance improvement support to PFS by functioning as an analyst, facilitator, trainer, auditor, consultant and/or project manager as required.
- Assists in the development and refinement of training programs and materials, including standard work.
- Serve as an educational resource, facilitate operational courses, publish newsletter and maintain training records for all courses and e-learnings conducted.
- Schedule and coordinate classes and workshops, including those owned by other members in the organization.
- Generate weekly and monthly reports for accuracy, score cards and/or auditing.
- Perform audits and analyze trends for work focus training, gaps, or compliance of processes.
- Provide constructive feedback to frontline associates to improve performance.
- Conduct site visits to monitor adherence to standards and provide on-going support, including training.
What you need
- High school diploma
- Specialized training beyond high school or 2+ years’ experience within Nemours Revenue Cycle
- 2+ years experience specific to the revenue cycle
- 1+ years experience within Nemours revenue cycle (preferred)
- Leadership or Progressive work experience (preferred)
Key skills
performance improvementprocess improvementtrainingauditsRevenue Cycleanalyzing informationdrawing conclusionsmaking recommendations
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Read the full posting here
The Performance Analyst and Educator I (PAE) position resides within the Quality Assurance and Training Department of Patient Financial Services. This role is responsible for analyzing performance, identifying improvement opportunities, assisting in process improvement projects, and providing training to the Patient Financial Services departments. Prioritizing the opportunities identified, gathering research data, analyzing information, drawing conclusions, and making recommendations will be instrumental for the PAE.
The associate will participate with multidisciplinary teams to initiate countermeasures and monitor the impact of implemented countermeasures by means of audits. In addition, the position will require travel to satellite locations for training-related functions as necessary or requested. PAE will serve as a Revenue Cycle subject expert, answering questions and providing the necessary support and guidance. The PAE reports to the Department Manager of Quality Assurance and Training.
Essential Functions:
Provide continuous performance improvement support to PFS by functioning as an analyst, facilitator, trainer, auditor, consultant and/or project manager as required.
Assists in the development and refinement of training programs and materials, including standard work.
Serve as an educational resource, facilitate operational courses, publish newsletter and maintain training records for all courses and e-learnings conducted.
Schedule and coordinate classes and workshops, including those owned by other members in the organization.
Generate weekly and monthly reports for accuracy, score cards and/or auditing.
Perform audits and analyze trends for work focus training, gaps, or compliance of processes.
Provide constructive feedback to frontline associates to improve performance.
Conduct site visits to monitor adherence to standards and provide on-going support, including training.
Additional projects, miscellaneous duties, and responsibilities, as may be assigned from time to time by employee’s supervisor.
Requirements:
High school diploma required
Specialized (1 year of training beyond high school) OR 2+ years’ experience within Nemours Revenue Cycle.
2+ years experience specific to the revenue cycle required.
1+ years experience within Nemours revenue cycle strongly preferred.
Leadership or Progressive work experience preferred