Permanent Supportive Housing Program Assistant/Case Manager

First Step House is hiring a Supportive Housing Program Assistant in Salt Lake City, Utah!! At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. The Supportive Housing Program Assistant works with a multidisciplinary team that serves residents in a Permanent Supportive Housing environment and who have substance use disorders, co-occurring disorders, and a history of homelessness. The Program Assistant will be responsible for executing a variety of administrative tasks, in addition to providing assistance and support to the Supportive Housing team and residents. Tasks include but are not limited to: creating systems of organization; updating spreadsheets and other data documents; organizing and conducting resident intake and discharge documentation; participating in, and at times, facilitating trainings; communicating with various community partners, scheduling appointments, and assisting with various other program and office needs. $ 50,000 - 54,000 annually 36-hour work week Our full-time benefits include: Robust paid time off program with enhanced benefits as you grow with us 15 paid holidays annually, including your birthday 401(k) employer matching (up to 5%) Opportunity for annual merit increase and annual bonus Medical, Dental, Vision, Life Insurance Education and Experience: Bachelor's degree in business, English, Social Work, or other related field Experience with mental health and substance use is preferred Duties to include but not limited to: Works in concert with the Program Manager to ensure information is gathered and communicated effectively Collaborates with clinical case managers, counselors, peer support staff, the medical department, and outside agencies to meet the varying needs of the residents Gathers appropriate releases of information to ensure compliance with both the Federal Health Insurance Portability and Accountability Act (HIPAA) and the Code of Federal Regulations (CFR 42 and 45) Role models pro-social behavior and attitudes to residents Utilizes software programs as needed (e.g., Microsoft Word, Excel) Attends all relevant employee training classes and staff meetings Coordinates ongoing communication with community providers regarding applications and waitlist information Conducts intake appointments with new clients to complete all admissions paperwork Schedules appointments and meetings for clinical staff Manages incoming emails and phone calls from outside providers and prospective residents Performs general clerical and administrative tasks (ie. Meeting notes, facilitate care coordination meetings, file organization/creation/auditing, updating data sheets, record requests, faxing, monthly reports) Manages referral and waitlist processes for the program (ie. Eligibility checks, collecting missing documentation, scheduling interviews with prospective clients, managing waitlist) Request and track yearly assessments for compliance Other duties as assigned For more information about our non-profit organization, you can visit our website at www.firststephouse.org For more details on testimonials, simply follow the link below and scroll to the bottom. https://firststephouse.org/employment-opportunities/ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.