Permit Technician

Job purpose Within the Department of Planning & Building, and under general direction of the Manager of Permitting and Inspections, the Permit Technician provides administrative and technical service to internal and external customers associated with building permits and land use entitlements from the Town. Incumbent serves as the initial point of contact for customers related to the intake of applications, verifying the completeness of associated forms, submitting all projects for plan review, the transmittal of technical review comments, entry of information into the Town database, the processing of all temporary and full certificates of occupancy upon a project’s completion. Duties and responsibilities Assist the public with questions and activities relevant to the intake of applications. Coordinates with staff and other municipal departments and partner agencies to ensure proper submittal of applications. Prepares and compiles reports related to department tracking and database systems. Reviews application documents for completeness prior to commencement of technical review of the submitted materials. Provides information as requested with regards to department records, reports, codes, ordinances, procedures, and calendar of events. Coordinates the circulation of commercial plans between team members within the Town, other municipal departments, and partner agencies. Responds to administrative and technical questions from the public on applying for and receiving an Improvement Location Permit. Issues Improvement Location Permits following review and approval by technical leads. Prepares permits and agreements for issuance and communicates their status to applicants and interested parties. Retrieves and researches material from manual and/or automated files. Collects and receipts assigned fees for various municipal departments via in-person, daily mail, and phone transactions. Balances and submits report of daily payment drawer. Serves as backup staff to the Welcome Desk, greeting and directing customers and answering the general phone line when the Welcome Center Coordinator is unavailable. The above information describes the general nature and level of work performed by the Permit Technician and does not contain a comprehensive inventory of all duties and responsibilities assigned to this position. Qualifications High School Degree (or GED) plus two (2) years of relevant government, construction, architectural, administrative/clerical, or planning experience including customer service. A valid motor vehicle operator’s license and the ability to carry and sustain insurance to operate a motor vehicle in the State of Indiana. Knowledge of building, planning, and zoning principles. Knowledge of geographic information systems, computer mapping, databases or related computer applications. Ability to read and comprehend construction and other land use related documents. Background in accounting or financial procedures. Ability to exercise judgment and discretion in interpreting applicable policies and procedures. Ability to operate standard office equipment including computers and databases. Ability to communicate effectively in both oral and written English. Ability to interact professionally with the public, supervisors, and other co-workers. Ability to carry out complex oral and written instructions. Strong time management and organizational skills that reflect ability to prioritize multiple tasks seamlessly with excellent attention to detail. Strong ability to being sensitive to time constraints and resource availability. Strong team building skills with ability to forge relationships across departmental boundaries. Working conditions Essential job duties are performed indoors in climate-controlled environment. However, there may be an occasional incident where a site visit is required. Primary work surface is even, dry, carpeted or tiled floor. Work may be done alone or with co-workers with general directions from the supervisor. Incumbents may interact with members of the public who are filing complaints or submitting recommendations. They will deal with a variety of interpersonal situations that must be handled in a professional, discreet, helpful manner. The ability to work on several tasks at the same time and complete tasks effectively. Physical requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift a minimum of 30 pounds at times. Direct reports None.