Personal Banker I - Anchorage Branch Operations

GENERAL PURPOSE SUMMARY Responsible for welcoming customers to the branch and delivering consistent and exceptional customer service through engaging with customers to build and deepen relationships by uncovering banking needs and recommending the best products, services and solutions to meet those needs. The Personal Banker I may direct, coach and mentor branch employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and deliver a high level of support that contributes to the overall branch experience. Engages with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross sell multiple products, services and solutions to provide customers with value added services while increasing the bank’s revenue. Identifies opportunities to refer customers to an FNBA specialist. Provides expert skills in opening and updating consumer and business accounts, from individuals to businesses with higher complexity ownerships. Demonstrates advanced knowledge of consumer and business digital platforms to confidently engage customers in conversations and demonstrates both consumer and business applications in the mobile environment to enhance the branch experience. Has advanced knowledge of Cash Management services and makes recommendations for services. The Personal Banker I is the liaison between the Cash Management Sales Team and customer. The Personal Banker I may direct, coach and mentor other branch employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily Branch functions are completed. Has advanced knowledge of personal loan and credit card services and is able to assist consumer customers with applying for loan requests using the appropriate application or software. Has a thorough understanding of business credit cards and is able to assist customers through completing the application process. Has advanced knowledge in assisting customers with debit card cancellations and reissues, account disputes, placing stop payments and researching account transactions. The Personal Banker I may perform teller corrections, approve customer transactions, and verifies and sends wires within defined limits and authority by using the bank’s computer systems. May act as Vault Teller and Safe Deposit Box Attendant; and may perform Universal Teller II duties as assigned. Abides by First National Bank Alaska policies and complies with all required regulatory requirements. Must complete compliance training and adhere to internal procedures and controls. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Stay up to date on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.