Pharmacy Care Coordinator

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Pharmacy Care Coordinator is responsible for providing clinical and technical support under the supervision of a registered pharmacist to coordinate ongoing care and treatment plans for Optum patients. Their duties involve interaction with customers, members, patients, providers, internal departments and/or external third parties. Schedule: Monday-Friday, 8am-5pm PST Location: Remote in PST. You’ll enjoy the flexibility to telecommute* from anywhere in the Pacific Time Zone as you take on some tough challenges. If you reside in Los Angeles or Orange County, you may be asked to come onsite 1-2 times per year for meetings. Primary Responsibilities: Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern every internal and external customer Coordinate patient care as directed by clinicians, company standards, and policies Works as a member of the Pharmacy Care Management team by assisting clinical pharmacists to resolve medication related issues or problems Proper, concise, and complete documentation of pertinent patient information in the electronic medical record Assists with data management and recording results for month-end reports Assists in Pharmacy Services wellness programs (i.e. transition of care medication reconciliation and disease management clinics) by: Retrieving pertinent patient information for new patient referrals or recent hospital/SNF discharge Contacting patients post hospitalization to perform medication review and information gathering Performing patient “Missed Appointment / No Show” procedures Answering incoming phone calls and directing patient messages Collaborating with other members of the health care team Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Updating job knowledge by participating in educational opportunities Participating in process improvement initiatives, site staff meetings and departmental meetings Always Adhering to Universal Precautions and safety policies and procedures Other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of experience as a Pharmacy Technician or Medical Assistant 1+ years of face-to-face or telephonic customer service experience 1+ years of experience utilizing medical and pharmacy terminology 1+ years of experience with medication therapeutic categories 1+ years of experience with identifying the generic name for brand name drugs and vice versa Basic level of proficiency with Windows and Microsoft Office applications (Word, Excel) Preferred Qualifications: National Pharmacy Technician Certification (PTCB) Possess and maintain an active pharmacy technician license in the state of CA 3+ years of experience working as a Pharmacy Technician or Medical Assistant 1+ years of experience in hospital, ambulatory care or other healthcare setting 1+ years of experience with an understanding of indication for medication Experience in managed care setting Bilingual in Spanish/English *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN