Pharmacy Technician - Phone Support (Inbound)

Onco360

Waltham, MARemote OKFull time

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Pay: $23; an hour
Location: Waltham, MA
Work style: Remote OK
Job type: Full time
Posted: Oct 26; Today

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About the company

Onco360

Pharmaceutical Manufacturing · 501 to 1,000 employees

Onco360 is recognized as one of the nation's leading independent specialty pharmacies dedicated exclusively to oncology and rare disease patients. Through our comprehensive patient support programs, clinical expertise, and commitment to personalized care, we play a critical role in helping patients access, manage, and adhere to complex therapies while navigating the challenges associated with cancer treatment.

We focus on delivering specialized pharmacy services and improving the patient experience positioning us at the forefront of healthcare innovation. By collaborating with healthcare providers, pharmaceutical manufacturers, and patient communities, Onco360 is helping bridge the gap between therapeutic innovation and real-world patient outcomes.

In its focus to bring together the stakeholders involved in the cancer treatment process, Onco360 is advancing the continuum of oncology pharmaceutical care through patient advocacy, dispensing excellence, and the clinical experience and expertise that comes from its focus in oncology.

Onco360 is headquartered in Louisville, KY and dispenses nationally through its network URAC, ACHC, NAPB, and JCAHO accredited Oncology Pharmacies.

Onco360 on LinkedIn

What you'll do

You will serve as a primary contact for patients and healthcare providers, managing medication refill coordination and inbound phone inquiries.
Additionally, you will handle insurance claim rejections and facilitate the prior authorization process.

What you need

Candidates must have at least one year of experience as a pharmacy technician and hold a valid state registration or license.
Proficiency in medical terminology, strong customer service skills, and the ability to work independently are essential for this role.
Education: a high school diploma

Key skills

Customer serviceCommunicationInterpersonal skillsMedical terminologyPharmacy terminologyData entryPrior authorizationsInsurance claimsOrganizational skillsDetail orientedMath skillsAnalytical skillsTypingKeyboardingProblem solvingTime management

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Perks

Medical insurance
Dental insurance
Vision insurance
401k with match
Paid time off
Paid holidays
Tuition reimbursement
Life insurance
Short-term disability
Long-term disability
Paid volunteer day
Floating holiday
Referral incentive
Sign-on bonus
Quarterly incentive bonuses
Certification bonus

See full description on company page, apply now

Read the full posting here

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team. Our specialty pharmacy is located in Waltham MA. This is a remote opportunity, after onsite training period. Starting salary from $23.00 an hour and up - we also offer $3.00/HR shift differential for WEEKEND schedules. Sign-On Bonus: $5,000 for employees starting before December 28th, 2026. We offer quarterly incentive bonuses as well as a $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials. We offer a variety of benefits including: * Medical; Dental; Vision * 401k with a match * Paid Time Off and Paid Holidays * Tuition Reimbursement * Company paid benefits – life; and short and long-term disability * Paid Volunteer Day * Floating Holiday * Referral Incentive As a member of our Inbound Phone Support team, you will: * Assist health care providers and patients by phone; answering questions and requests. * Communicate with patients and physician office staff to coordinate medication refill deliveries. * Work with Insurance companies regarding rejected claims and prior authorizations. * Serve as a primary contact for calls to patients and physicians. To be successful in this role, you will need: * Good interpersonal skills * Excellent verbal, written and customer service skills * Ability to work independently, meet deadlines and be flexible * Good organizational skills and detail oriented * Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology * Ability to perform tasks accurately and efficiently when inputting information * Licensed/registered pharmacy technician or as required by state law * Basic math and analytical skills * Intermediate typing/keyboarding skills Required education: * High school or equivalent Required experience: * Pharmacy Technician: 1+ years Required license or certification: * Registered Pharmacy Technician Onco360, a closed-door specialty pharmacy, is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone. #Company Values: Teamwork, Respect, Integrity, Passion