Planner - Kyle TX

JOB SUMMARY The Planner is primarily involved in production planning and forecasting to ensure a smooth material flow from the plant to the end customer. The Planner is responsible for planning inventory based on statistical data and customer forecasts for major accounts. Essential Functions Order placement and management: - Generate transfer orders based on customer forecasts, current inventory levels, and established lead times - Work with cross-functional teams, taking the lead to ensure timely deliveries - Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety Personnel - Provide weekly inventory reports for major accounts - Actively participate and lead weekly Planning Meetings and attend weekly Production Meetings - Adhere to all Quality System Policies and Procedures Customer interaction: - Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency - Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction Team collaboration: - Collaborate with other departments to address customer needs and concerns - Provide guidance and support to junior team member(s) Documentation: - Maintain comprehensive and accurate records of customer interactions - Track customer inquiries and complaints, maintaining records until resolution - Maintain all documentation requirements for Site ISO 9001:2015 certification Safety: - Keep work area clean and orderly, follows all company procedures and safety policies - Track customer inquiries and complaints maintaining records until resolution - Actively participate in Daily Toolbox Talk Required for All Jobs • Performs other duties as assigned • Complies with all policies and standards