Plumbing Install Coordinator

At Sierra Air Conditioning & Plumbing, we are committed to creating an environment where our team members can grow professionally while being part of a supportive and energetic culture. We believe great customer experiences begin with great employees, and we invest in our people through training, development, and opportunities for advancement. We’re looking for a detail-oriented Plumbing Install Coordinator who enjoys organizing projects, communicating with customers and technicians, and keeping installations moving smoothly from start to finish. If you are organized, dependable, customer-focused, and enjoy working in a fast-paced team environment, we want to meet you. What You'll Get Compensation & Incentives $18.00–$20.00 per hour (based on experience) Performance-based bonus and spiff opportunities Opportunities for growth and advancement Benefits & Perks PTO Medical, dental, and vision insurance 401(k) with company match Year-round stability Leadership training Personal and professional development opportunities ServiceTitan software and tools In-house training and hands-on learning Dedicated parts department and support team Professional facilities including an on-site gym Frequent team meals, celebrations, and holiday events Strong team culture focused on collaboration and growth Career advancement opportunities Position Summary As a Plumbing Install Coordinator, you will play a critical role in keeping our plumbing installation department organized and running efficiently. You will coordinate plumbing installation projects from the initial handoff through completion, ensuring jobs are properly scheduled, materials and job information are prepared, technicians have what they need, and customers are kept informed throughout the process. This position works closely with our plumbing installers, service and sales teams, managers, warehouse and parts teams, and customers to help ensure every installation is completed efficiently and meets Sierra’s standards for quality and customer service. Essential Duties & Responsibilities Schedule and coordinate residential plumbing installation projects Communicate installation dates, arrival expectations, and project updates with customers Coordinate technician and installer schedules based on workload and job requirements Review job scopes and installation information prior to scheduling Verify required materials, equipment, permits, and job details are prepared before installation Coordinate with the warehouse and parts department to ensure materials are available for scheduled jobs Support the handoff between sales, service, and installation teams Maintain accurate job information, customer notes, and scheduling updates in ServiceTitan Monitor installation schedules and job progress throughout the day Communicate schedule changes or job delays to customers and internal teams Work with technicians, installers, managers, and vendors to quickly resolve scheduling or installation issues Follow up on incomplete jobs, return visits, outstanding materials, and other installation needs Maintain organized documentation and accurate customer records Provide management with updates regarding job status, scheduling needs, and potential delays Help ensure installations are completed safely, professionally, and according to company standards Deliver a positive customer experience from scheduling through project completion Participate in ongoing training and team development Qualifications Previous scheduling, coordination, dispatching, or administrative experience preferred Plumbing, HVAC, construction, or home-services experience is a plus ServiceTitan experience preferred Strong organizational and time-management skills Excellent verbal and written communication skills Ability to manage multiple projects and changing priorities Strong attention to detail and follow-through Comfortable working with computers, scheduling software, and multiple systems Ability to communicate professionally with customers, technicians, managers, and vendors Strong problem-solving skills and ability to respond quickly when schedules or job needs change Positive attitude with a team-first mindset Dependable, organized, and able to work effectively in a fast-paced environment Minimum Qualifications Must be 18 years of age or older Ability to communicate professionally with customers and team members Ability to work at a computer for extended periods Complete a background check Schedule Requirements Full-time position Must have flexibility based on installation schedules and business needs Occasional overtime may be available or required based on workload Why This Role Matters The Plumbing Install Coordinator is a key connection between our customers, field teams, sales department, warehouse, and leadership team. A successful installation starts long before our installers arrive at the customer's home. Your organization, communication, and attention to detail help ensure our technicians are prepared, customers know what to expect, and projects stay on schedule. Why Sierra? At Sierra Air Conditioning & Plumbing, we believe in building careers, not just filling positions. We provide the training, support, tools, and culture needed to help our team members succeed long term. If you're looking for an opportunity where your organization and communication skills can make a direct impact on our customers and field teams, join Sierra and grow with us. Job Type: Full-time Pay: $18.00–$20.00 per hour Benefits 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Paid time off On-the-job training Professional development assistance