Pre-Litigation Case Manager, Washington State

Our StoryTopDog Law is a nationally scaling personal injury firm that owns the client experience end to end, from marketing and intake through litigation. We've grown 2-3x year over year for three years running, and we're now building the operations, systems, and teams to scale without sacrificing quality or culture. We're fully remote, and we value ownership, open communication, and speed. If you want to help build something exceptional, you'll feel at home here.The OpportunityPeople come to TopDog Law at one of the hardest moments of their lives: injured, overwhelmed, and unsure of what comes next. They need someone in their corner who knows their name, understands their situation, and is actively fighting to get them the best possible outcome. The Case Manager exists to be that person, a dedicated advocate who owns the client relationship completely and ensures no one ever feels like just a file number. When this role is done right, clients feel heard, supported, and confident that someone is genuinely working for them.What You Will OwnOwn the client relationship from day one through settlement, the Welcome Call is yours, the relationship is yours, and the outcome is yoursBe the client's dedicated advocate, connecting them to the right care fast and walking them through one of the most stressful experiences of their life with confidence and compassionDrive cases forward with urgency, moving through each phase with precision and purposeBuild demand packages that tell a compelling story and negotiate toward outcomes that make a real difference for real peopleBe the source of truth on every case you touch, leveraging cutting-edge technology to stay sharp, move fast, and never let anything slipThis is not a hand-off role, it's full ownership, and for the right person, it's one of the most impactful seats in the firmWhat You BringRequired:2–6 years of experience supporting Personal Injury pre-litigation matters on cases in Washington stateStrong organizational skills with exceptional attention to detailAbility to manage a high-volume caseload in a fast-paced environmentStrong written and verbal communication skillsExperience requesting, reviewing, and summarizing medical records and billsAbility to prioritize tasks, meet deadlines, and work independently while collaborating with a teamPreferred (Nice to Have):Bachelor's degree or Paralegal CertificateExperience in a high-volume or fast-growing law firmFamiliarity with Personal Injury claims processes and insurance proceduresExperience with case management software (e.g., Filevine, Clio, SmartAdvocate)Comfort working in evolving systems and processesWho Thrives Here (Core Values)We don't hire on resumes alone. We hire for competence, character, and mindset.Embrace Change: Open to feedback, embracing change, and always asking "what's next?"Committed: You care deeply, have your teammates' backs, and show up to build something lasting.No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.Ownership: You do what you say, follow through, and treat the business like it's yours.Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.What We OfferBase Salary: $74,200 to $92,000, commensurate with experienceOur job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.Equal Opportunity EmployerWe are an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.DISCLAIMER: This is a full-time employee position. It is not open to independent contractor or consulting arrangements. Compensation is determined by the location where the work is performed and is subject to applicable local law. DISCLAIMER: Each TopDog Law affiliated entity may use may use artificial intelligence (AI) and automated decision-making tools to assist in screening and evaluating candidates for employment positions, including whether to advance a candidate in the application process. These tools assess job-related qualifications and characteristics—such as work experience, education, and skills relevant to the position as described in the job posting—based on information you provide in your application materials (e.g., resume, application responses, and other submitted materials, if any).All adverse decisions affecting your candidacy are reviewed by a human member of our Talent Acquisition team before being finalized. AI does not make the final decision on your candidacy.If you have questions about this notice, wish to request additional information about how AI was used in a decision affecting you, wish to request correction of inaccurate data, or need a reasonable accommodation that is required by law regarding TopDog Law's use of these tools, please contact: Talent Acquisition Department | [recruitment@topdoglaw.com#LI-Remote