Pre Service Specialist Preadmissions PAS

CoxHealth

Springfield, MOOn-siteFull time

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Location: Springfield, MO
Work style: On-site
Job type: Full time
Posted: Nov 3; 2 days ago

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About the company

CoxHealth

Hospital & health care · 10,001+ employees

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

CoxHealth on LinkedIn

What you'll do

Receive incoming and make outgoing phone calls
Serve as a liaison between patients, payers, and health care team members
Manage orders
Verify patient demographics, insurance information, medical necessity and pre-authorization requirements
Calculate patient estimates based on the scheduled service, plan, allowances and benefits
Assist in rescheduling patient appointments when required
Perform preliminary Financial Assistance screening and facilitate applications
Schedule appointments with the Financial Navigation Team

What you need

High School Diploma or equivalent
Excellent customer service and interpersonal skills
Knowledge of medical terminology or CPT or procedure codes
Strong computer and relevant application use skills
Ability to multi-task in a fast paced environment
Ability to effectively adapt and respond to urgent needs and requests
1 year pre-registration, scheduling, financial counseling or equivalent education/experience (preferred)
CHAA or CRCR (preferred)

Key skills

Excellent customer serviceinterpersonal skillsmedical terminologyCPTprocedure codesmulti-taskinitiative and self-motivationprivacy and confidentialityCHAACRCR

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Perks

Medical
Vision
Dental
Retirement with Employer Match

See full description on company page, apply now

Read the full posting here

Facility: CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807




 Department: 1063 Preadmission Services SGF Scheduled Weekly Hours: 40 Hours: 8:30-5:00 pm M-F Work Shift: Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: Named one of Modern Healthcare’s Best Places to work five times. Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group . Acknowledged by Forbes as one of the Best Employers for New Grads. Healthcare Innovation's Top Companies to Work for in Healthcare (2025). Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week) For a comprehensive list of benefits, please click here: Benefits | CoxHealth Job Description: A Pre Service Specialist works in a fast paced call center environment. They receive incoming and make outgoing phone calls while serving as a liaison between patients, payers, and other health care team members. The Pre Service Specialist II is responsible for order management as well as verifying patient demographics, insurance information, medical necessity and pre-authorization requirements. Calculates patient estimates based on the service scheduled, contracted plan and reimbursement allowances, benefits and out of pocket thresholds. The Pre-service specialist II may also assist in rescheduling patient appointments when required. May perform a preliminary Financial Assistance screening to determine eligibility for assistance programs, facilitate applications and schedule appointments with the Financial Navigation Team.Education: ▪ Required: High School Diploma or equivalent Experience: ▪ Preferred: 1 year pre-registration, scheduling, financial counseling or equivalent education/experience Skills: • Excellent customer service and interpersonal skills • Knowledge of medical terminology or CPT or procedure codes • Strong computer and relevant application use skills • Ability to multi-task in a fast paced environment • Ability to effectively adapt and respond to urgent needs and requests • Demonstrates initiative and self-motivation • Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: • Preferred: CHAA or CRCR