Private Pay Collections Specialist

We are seeking a detail-oriented, organized, and customer-focused Private Pay Collections Specialist to join our Revenue Cycle Operations team. This position is responsible for managing outstanding customer balances, coordinating payment arrangements, and helping reduce past-due accounts. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to handle sensitive financial conversations with professionalism and courtesy. If you enjoy problem-solving, working with customers, and being part of a team that makes a difference, we encourage you to apply! Key Responsibilities Review and monitor assigned customer accounts to identify outstanding balances and past-due payments. Contact customers by telephone, written correspondence, and other appropriate methods to resolve outstanding balances. Make outbound collection calls while maintaining a professional, respectful, and customer-service-focused approach. Assist customers with billing questions, payment concerns, and account discrepancies. Collect payments and establish payment arrangements with customers. Monitor payment agreements and provide timely follow-up to ensure payments are received. Maintain accurate and detailed records of collection activities and customer communications. Document account activity daily in the accounts receivable (AR) system. Review collection reports, track delinquent accounts, and determine appropriate next steps. Communicate unresolved account issues or concerns to management. Complete required compliance training and other assigned duties. Qualifications Education and Experience High school diploma or GED required; some college preferred. One year of experience in collections, insurance billing, or telemarketing preferred. Experience with data entry and computerized account management systems. General knowledge of insurance billing and medical terminology. Skills and Abilities Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Ability to discuss past-due balances professionally and respectfully. Strong organizational and time-management skills. Excellent attention to detail and accurate recordkeeping. Ability to manage multiple accounts, prioritize tasks, and meet deadlines. Sound judgment and effective problem-solving skills. Proficiency with computers and the ability to learn billing and accounts receivable software. Ability to work independently while contributing to a team environment. What We're Looking For We're looking for someone who can balance effective collections with excellent customer service. Successful candidates will be persistent in following up on outstanding accounts while remaining professional, compassionate, and solution-oriented when assisting customers.