Product Analyst - Client Conversion

Join Our Team at Duncan Solutions, LLC Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, image review, customer service center and customer experience (CX) operations, integrated on-street parking management, and more. WORK LOCATION This is a remote position with eligibility in the following states: AZ, CA, CO, CT, DE, FL, GA, IL, IN, IA, KS, LA, MD, MA, MI, MO, MN, NJ, NY, NC, OH, PA, SC, TN, TX, VA, WA, WI, WV, D.C. Candidates must reside in one of the following locations for consideration. Please note: Duncan Solutions, LLC, does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. PAY TRANSPARANCY This role will offer $70,000 - $100,000 annually, depending on experience, skills, and location. WORKING HOURS Monday-Friday 8:00 AM – 5:00 PM Eastern Standard Time. POSITION SUMMARY The Product Analyst, Client Conversion owns the requirements pipeline for moving clients from our legacy processing platform to our next-generation custom management platform. This role engages clients and the Customer Success team to capture, document, and validate requirements, and configures the system to support each conversion wave so delivery stays on timeline. ESSENTIAL DUTIES AND RESPONSIBILITIES Elicit and document client and Customer Success requirements for platform conversion. Produce build-ready artifacts: user stories, acceptance criteria, and process and data-mapping documentation. Configure the system to support conversion waves, working alongside engineering. Run requirements validation and UAT support with clients and Customer Success ahead of each conversion wave. Maintain a groomed, prioritized backlog with the product lead. Serve as the standing interface between clients, Customer Success, and engineering so requirements are no longer the bottleneck. Participate in the creation and execution of test plans, including functional, integration, and regression testing. Perform troubleshooting, defect analysis, root-cause investigation, and remediation during conversion waves. Create and maintain technical documentation, configuration guides, and operational procedures to support Customer Success post-conversion. Other duties as assigned. What You’ll Need to Succeed Demonstrated experience eliciting and documenting requirements with non-technical stakeholders. Experience configuring, testing, and supporting application platforms or enterprise software. Sound analytical and problem-solving skills with the ability to assess systems end-to-end. Ability to translate ambiguous business needs into clear, actionable requirements and build-ready artifacts. Strong written and verbal communication skills with both technical and non-technical audiences. Being proactive, self-motivated, and comfortable taking initiative and maintaining momentum. Some travel is required. EDUCATION / EXPERIENCE / SKILLS High School Diploma or GED from an accredited institution required. 2-3 years in business analysis, product analysis, or requirements-heavy delivery roles. Comfortable in an AI-assisted workflow, including drafting and refining requirements with tools such as Claude. PREFERRED Bachelor’s degree in Business, Information Technology, Computer Science, or a related field. Experience in government or public-sector SaaS; parking, tolling, or collections domain a plus. Familiarity with parking and tolling management systems or platform migration projects. Proficiency with Jira and Confluence. Physical Demands and Working Conditions This role is primarily computer-based and may be performed in an office or remote work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WHAT WE OFFER Duncan Solutions, LLC, offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include: Medical, Dental, & Vision Insurance Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off 10 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Military Leave Bereavement Other Voluntary Benefits Life and AD&D Insurance for Employees/Spouse/Child(ren) Critical Illness Accident Insurance Dependent Care Flexible Spending Account (DCFSA) Duncan Solutions, LLC is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us https://www.duncansolutions.com/ To view all of our current job opportunities, please visit https://businessprocessingsolutions.bamboohr.com/careers