Product Support Specialist

Oktopost

Grand Rapids, MIHybridFull time

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Location: Grand Rapids, MI
Work style: Hybrid
Job type: Full time
Posted: Nov 3; Today

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About the company

Oktopost

Computer software · 51 to 200 employees

Oktopost on LinkedIn

What you'll do

Investigate and resolve customer questions, technical issues, and unexpected application behavior
Work directly with customers to understand their challenges
Troubleshoot complex problems and deliver clear, actionable solutions
Collaborate with Engineering, Product, Customer Success, and Implementation Engineering teams

What you need

Technically curious
Customer-focused
Enjoy understanding how software works
Enjoy investigating problems
Enjoy explaining technical concepts to people with different levels of technical expertise

Key skills

TroubleshootingTechnical problem-solvingCustomer communicationUnderstanding how software works

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Read the full posting here

Oktopost is a B2B social media management platform that helps organizations manage their social presence, empower employees through advocacy, and connect social engagement to measurable business results. Our platform brings together social media management, employee advocacy, analytics, and integrations with the broader marketing technology ecosystem. We're looking for a technically curious, customer-focused Product Support Specialist to join our team and help customers get the most out of Oktopost. About the Role As a Product Support Specialist, you'll be responsible for investigating and resolving customer questions, technical issues, and unexpected application behavior across the Oktopost platform. You'll work directly with customers to understand their challenges, troubleshoot complex problems, and deliver clear, actionable solutions. You'll also collaborate with our Engineering, Product, Customer Success, and Implementation Engineering teams to resolve issues and improve the customer experience. This role combines technical problem-solving with customer communication. You don't need to be a software developer, but you should enjoy understanding how software works, investigating problems, and explaining technical concepts to people with different levels of technical expertise.