The Production Print Associate will operate office and production equipment to deliver mailroom, print, and document services for clients. They are responsible for maintaining service quality, managing billing logs, and ensuring compliance with service level agreements.
Requirements overview
Candidates must have a High School Diploma or equivalent and strong communication and organizational skills. Proficiency in Microsoft Office applications and at least one year of customer service or operations experience is preferred.
Xerox is a global technology company with more than 120 years of innovation leadership. We design, manufacture, deliver, and support print, IT, and digital services for nearly 200,000 clients worldwide.
Our integrated, AI-powered portfolio includes managed and production print, document management, workflow automation, cybersecurity, cloud managed services, IT infrastructure, and collaboration technology. Serving clients from growing SMBs to 90 percent of the Fortune 500, Xerox supports leading healthcare, government, financial services, education, legal, retail, and commercial organizations.
Through direct sales and a global network of channel partners, we deliver the technology, expertise, and support organizations need to operate efficiently, securely, and at scale.
AdministrativeCustomer Service & SupportManufacturing
Description
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
DESCRIPTION & REQUIREMENTS
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview: Join Xerox as a Service Delivery Associate, where you will help deliver on-site customer solutions through mailroom services, print and document operations, and administrative support. In this role, you will support daily operations, maintain service quality, and provide a strong customer experience through reliable execution and attention to detail. Why Join This Team:
* Play a key role in delivering day-to-day service excellence for client operations
* Gain hands-on experience with print, mailroom, document, and office support services
* Build customer-facing experience in a fast-paced operational environment
* Develop skills across equipment support, administrative tasks, and service delivery
* Receive training on Xerox systems and equipment
What You Will Do:
* Operate office and production equipment, including printers, scanners, inserters, and fax machines
* Support mail handling activities such as sorting, scanning, distribution, and package tracking
* Prepare, print, and finish documents, including stapling, binding, and laminating
* Maintain accurate logs for billing, meter reads, production jobs, and reporting tasks
* Monitor supplies, support SLA compliance, and escalate service issues when needed
What You Need to Succeed:
* High School Diploma or equivalent required
* 1+ year of customer service or operations support experience preferred
* Strong communication, organization, and interpersonal skills
* Functional knowledge of Microsoft Word, Excel, and Outlook
* Ability to multitask, work independently, solve problems, and perform light physical tasks as needed
How We Set You Up for Success:
* Training provided on Xerox systems and equipment
* Exposure to customer-facing operations and service delivery environments
* Opportunity to build experience in mailroom, print, and document services
* Supportive role with broad day-to-day operational responsibilities
* Strong foundation for growth in service and operations roles
GENERAL INFORMATION
City
Portland
State/Province
Oregon
Country
United States
Date
Wednesday, September 30, 2026
Working time
Full-time
Ref#
20041445
Job Level
Individual Contributor
Job Type
Experienced
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
29,760
Annual Base Salary Maximum
59,520