Program Administrator, Crew Resources

Program Administrator, Crew Resources Job Locations US-MN-Minneapolis Post Date 1 day ago (10/15/2026 11:09 AM) Requisition ID 2026-5573 Category Crew Resources Post End Date 10/23/2026 Position Type Full-Time About Us Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean. Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry. Our Culture We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers. Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status. Overview The Crew Resources Program Administrator provides systems administration, data management, analysis, and support to the Crew Resources team. Responsibilities Serve as business liaison for crew resources department to coordinate efforts for data analysis, integration, and utilization. Responsible for the system maintenance, administration, and data management of crew resource systems (Ex. Rainmaker BI, Sabre/CAE data) Serve as subject matter expert for the Crew Resources team for the integration and management of current crew resource database(s) into the company data warehouse. Coordinate with Operational Analytics on processes and procedures for operational use of various Rainmaker BI modules. Research and log reported issues with the Rainmaker BI and Crew Pay Systems, coordinating a resolution with vendor. Coordinate system updates and programming releases with other departments as needed. Ensure accuracy of essential data records through periodic audits of various databases. Coordinate with Flight Operations, Inflight, Crew Planning, and Crew Services to ensure coding and procedures are in place to support the union contracts, FAR requirements, Company and departmental policies. Create data mining queries from system databases and generate reports for comprehensive analysis. Prepare daily, weekly, monthly, and/or ad hoc status reports for management team. Assist Crew Pay team as needed to implement enhanced auditing procedures, conduct systems training, and provide crewmember support. Computer work, in a typical office environment sitting for the majority of the day. Other duties as assigned. Competencies Required Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company. Knows Our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results. Building Trust & Decision Making - Treats all team members in a respectful, courteous, and professional manner, and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision. Drives For Results by Inspiring Others - Develops clear workable plans with timelines, goals, and ways to measure results. Fosters engagement across different teams. Know Your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding. Qualifications Bachelor’s degree or a combination of education and related experience. 2 years of experience in a systems administrator and/or analyst role. Knowledge of airline operations and labor contract interpretation. Reliable and self-motivated. Analytical, interpretive, and organizational skills. Ability to multitask efficiently and effectively to meet deadlines. Interpersonal, written, and verbal communication skills and able to work with all levels of an organization. PC proficient in Microsoft Office software, specifically Word, Excel, Outlook, and PowerPoint. Experience with Rainmaker Business Intelligence preferred. Experience with data visualization software preferred (such as Tableau). Work Environment & Physical Demands Computer work, in a typical office environment sitting for the majority of the day. Repetitive motion such as: typing and phone work. Minimal physical exertion such as: pulling, pushing, reaching, bending, standing, walking, and light lifting of boxes, bags files, and electronic equipment not in excess of 30 lbs. Up to 5% travel. What We Offer Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around. Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members Comprehensive Medical, Dental, and Vision Plans 401(k) with Company Match starting on Day 1 Operational Performance Rewards (OPR) Program Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options FLSA Status Salary Minimum Position Pay Range USD $53,800.00/Yr. Maximum Position Pay Range USD $63,000.00/Yr. New York City 30% Cost of Living Adjustment (COLA) Eligible No Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Endeavor Air anticipates the pay range for this position as indicated above. Pay will be based on many factors and is ultimately determined by candidate skills, work experience, education and certifications. This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Endeavor Air is an equal employment opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status. Application FAQs Software Powered by ICIMS www.icims.com