We are a community-based, nonprofit agency dedicated to creating lasting impact across Southern California through meaningful, mission-driven work.
For 50 years, CDA has helped families thrive by expanding access to affordable, high-quality child care. We administer a child care reimbursement program in San Diego County that empowers eligible parents to choose the provider that best meets their family’s needs—so they can work, pursue education, or seek employment with confidence.
CDA is also the largest sponsor of the USDA Child and Adult Care Food Program in California. Through this program, we partner with child care providers to support the delivery of nutritious meals that promote healthy growth and lifelong wellness for children.
The California Department of Social Services selected CDA to administer supplemental payments for eligible child care providers across California—providing critical financial support that helps strengthen programs and sustain the child care workforce.
At CDA, we don’t just offer jobs—we offer careers rooted in purpose and community impact. Our employees are passionate, collaborative professionals committed to equity, service, and positive change. We are proud to be an Equal Employment Opportunity Employer that values diversity, inclusion, and community-driven work.
Learn more about our mission and programs at cdasd.org.
The Program Assistant II performs administrative and program support duties to ensure compliance with California Department of Social Services regulations.
Responsibilities include monitoring attendance records, preparing reports, and providing professional customer service to child care providers.
What you need
Candidates must have at least one year of clerical or administrative support experience or completion of an office clerical program.
Proficiency in Microsoft Office 365 and the ability to interpret regulatory policies are required.
Description
Department: Provider Payments
Classification: Non-Exempt
ROP: $26.26 hourly (equivalent to $54,620.80 annually)
Location: Eastlake, CA
About CDA:
CDA is a community based, multiservice non-profit agency with over 300 employees dedicated to creating positive change in our local community. Our mission is to empower and promote the well-being of families, child care providers, and the greater community through financial and support services.
Purpose of Role:
As a Program Assistant II, you will perform a variety of administrative and program support duties for the Child Care Provider Payments Program to ensure compliance and quality standards are met based on California Department of Social Services regulations and CDA policies and procedures.
Essential Duties and Responsibilities:
Monitor attendance records for compliance with attendance requirements, authorized contracted hours, and required signatures to ensure accuracy and completeness.
Prepare reports, metrics, and other data for management review.
Collect, maintain, and distribute departmental reports and program data in accordance with established policies and procedures.
Provide responsive, accurate, and professional customer service to child care providers by responding to inquiries and resolving routine issues.
Download, organize, distribute, track, review, and document digital attendance records to support timely and accurate payment processing.
Receive, sort, scan, index, and maintain attendance records and supporting documentation in accordance with established policies and procedures.
Create and distribute provider notices electronically in accordance with established policies and procedures.
Create and maintain tracking logs to monitor the receipt, distribution, and processing of attendance records.
Schedule and conduct quality assurance reviews of notices, attendance records, and other assigned program activities; document findings, prepare reports, communicate results to the Provider Payment Supervisor II, and provide guidance to Payment Assistants to promote quality standards.
Perform software testing as needed; serve as a subject matter expert for the program system; and provide feedback to the Policies and Procedures team regarding system updates, enhancements, and newly established business rules.
Position Requirements:
Education, training, and/or experience that demonstrates possession of the knowledge, skills and abilities listed.
One year of clerical or administrative support experience, or completion of an office clerical program through a college or vocational school.
Must have willingness to learn and ability to understand and follow oral and written directions.
Ability to read, interpret, and apply California Department of Social Services (CDSS) regulations and CDA policies and procedures.
Ability to provide prompt, efficient, and responsive service; and to communicate and treat all individuals with dignity and respect, responding in a cooperative, solution-oriented manner.
Ability to understand and respect diversity in the workplace/community, showing consideration by communicating tactfully and sensitively at all times.
Minimum Qualifications:
Education, training, and/or experience that demonstrates possession of the knowledge, skills and abilities listed. One year of clerical or administrative support experience, or completion of an office clerical program through a college or vocational school.
Knowledge, Skills & Abilities:
Demonstrated proficiency in general office procedures, including typing, filing, record keeping, reception, and maintaining electronic and paper files. Proficiency in Microsoft Office 365 applications, including Microsoft Word and Excel, and the ability to create and maintain forms, reports, and other documents.
Ability to read, interpret, and apply California Department of Social Services (CDSS) regulations and CDA policies and procedures. Ability to read and interpret charts, tables, schedules, manuals, policies, and procedural documents, and accurately file records alphabetically, numerically, chronologically, and by subject.
Demonstrated ability to organize, prioritize, and manage multiple assignments while meeting established deadlines with minimal supervision.
Ability to maintain confidentiality and comply with applicable privacy laws, regulations, and agency policies. Exercise sound judgment by disclosing only authorized information to parents, providers, and other authorized individuals.
Ability to adapt to changing priorities, policies, procedures, and program requirements while maintaining flexibility and promoting a positive work environment.
Ability to communicate professionally and effectively, treating all individuals with dignity, respect, tact, and sensitivity while responding in a cooperative, solution-oriented manner.
Demonstrated ability to work effectively with individuals from diverse cultural, educational, and socioeconomic backgrounds while maintaining professional relationships and avoiding conflicts of interest. Report potential conflicts of interest in accordance with agency policy.
Ability to remain calm, exercise sound judgment, and respond effectively in crisis or challenging situations.
Work Schedule: Full-time, Monday—Friday, 40 hours per week, 8:30 AM to 5:00 PM. May require evening and weekend hours based on the needs of the program.
Benefits:
Medical | Dental | Vision - 80% paid by the employer in the first year, and 100% thereafter
Ongoing Training and Staff Development opportunities
Flexible Spending Account
Legal Service Plans Available
Paid Holidays, Sick Pay, and Vacation Time
Additional Vacation Days – Earn up to 5 bonus days after 3 years, and up to 15 bonus days after 10 years.
Long-Term Disability
Group and Voluntary Life Insurance Plan
Annual Employer Contribution Plan and Employee 401(k) Contribution
Employee Assistance Program
