Program Service Specialist

Provide high quality case management services for agency clients. Apply and enforce approved agency policies and procedures. Assure that all appropriate intra-agency correspondence is received and understood by staff. Establish and maintain professional relationships with clients and promote ongoing discussions about individual needs, goals, and objectives, enumeration of barriers to professional and personal growth, find unsubsidized employment opportunities, identify progress, and measure success. Administer and conduct appropriate assessment measures, including ongoing client dialog, that establish objective educational and career-related needs. In partnership with the client, develop and update Individual Employment Plan (IEP), utilizing objective assessment criteria and relevant client input. Secure necessary services for client utilizing organizations or providers with expertise or heightened capacity. Maintain confidentiality of client-specific information. Implement and monitor workforce investment activities, SCSEP, and other appropriate programming within area. Assure that assigned programs meet qualitative and quantitative objectives. Perform role in continuous improvement and quality assurance measures. Maintain close contact with community partners and stakeholders. Assure the placement of clients in employment that meets or exceeds the standards established in the program goals. Carry out agency services consistent with applicable regulations, codes, and laws,that is in accordance with appropriate legal and ethical standards. Monitor assigned staff to assure their compliance with same. Prepare and review applicable documents for accuracy and content (sign and forward as appropriate). Identify qualified and capable education and training providers (including businesses, institutions of higher learning, proprietary schools, community-based organizations, governmental entities, etc.) and negotiate contracts that result in effective client progress toward goals and objectives identified in the IEP. Develop and maintain comprehensive resource center for client/staff use that includes labor market, education and training, and other related information. Analyze workforce, education and other related information utilizing current data to identify emerging trends and labor market dynamics. Conduct follow-up activities with clients and placement sponsors. Communicate clearly and effectively with supervisor and MET’s administrative office. Complete assigned reports, forms, and documents. Forward them as directed in a timely manner. Keep supervisor and other agency administrators apprised of all relevant developments within the area using appropriate media (i.e. telephone, email, fax, postal service, etc.). Respond to requests from supervisor and administrative office for information in a timely manner, assuring comprehensiveness and accuracy of response. As directed or otherwise authorized in writing by MET, represent the agency within the local community. Attend meetings, conferences, and other sessions that further the objectives of the agency. Have experience with the military.