Project Coordinator - On Demand Maintenance

Project Coordinator – On Demand Maintenance – National Projects Advance your project management career while delivering exceptional customer outcomes! At Loeb Electric, we're more than an electrical distributor—we're a trusted partner helping customers maintain, repair, and improve facilities across the country. Guided by our values of People, Trust, Commitment, and Innovation, we deliver scalable solutions that keep businesses operating efficiently. If you're ready to take the next step beyond project administration and begin developing project leadership skills, this role provides the opportunity to build experience in customer support, contractor coordination, operational execution, and project ownership. Your role and purpose: As a Project Coordinator – On Demand Maintenance, you are responsible for coordinating assigned work orders, customer requests, service programs, and small-scale projects from initiation through completion. This role serves as a development position between Project Administrator and Associate Project Manager. You are expected to operate with increasing independence by: Coordinating work across customers, contractors, and internal teams. Managing assigned work through the full service lifecycle. Identifying and resolving operational obstacles. Supporting customer communication and service delivery. Developing subject matter expertise within assigned accounts and programs. While Project Administrators focus on executing assigned tasks and workflow activities, Project Coordinators are expected to coordinate and advance work independently while building the skills necessary for future project management responsibilities. What success looks like: Coordinate Work IndependentlyManage assigned work orders, customer requests, and small projects through all phases of execution while minimizing delays and maintaining visibility into status, risks, and next steps. Support Customer SuccessProvide proactive communication and coordinate timely updates with customers, contractors, and internal stakeholders. Drive Workflow ProgressionIdentify obstacles, resolve routine issues, and escalate risks appropriately to ensure work continues moving forward. Maintain Operational ExcellenceEnsure accurate data, documentation, milestone management, and compliance with established SOPs and service standards. Develop Program ExpertiseBuild deeper understanding of assigned customer programs, workflows, and performance expectations while preparing for future Associate Project Manager responsibilities. Key Responsibilities: Work Order and Project CoordinationCoordinate assigned work orders and small-scale projects through completion. Monitor progress against customer requirements, SLAs, and internal expectations. Maintain visibility into work order status, aging, and pending actions. Coordinate scheduling, contractor engagement, documentation collection, and closeout activities. Identify and address routine obstacles affecting workflow progression. Escalate significant risks or delays as appropriate. Customer and Contractor CommunicationServe as a point of contact for assigned work orders, projects, and customer requests. Provide proactive status updates to customers and internal stakeholders. Coordinate follow-up with contractors to ensure timely execution and documentation. Reinforce customer communication standards and expectations. Maintain professional, accurate, and timely communications. Documentation and Data IntegrityMaintain accurate project and work order data across Smartsheet, SamPro, customer portals, and supporting systems. Ensure required documentation is collected, reviewed, and properly stored. Support closeout, invoicing readiness, and audit preparation activities. Monitor assigned work for data quality, completeness, and accuracy. Follow documented procedures and workflow requirements. Operational Coordination and Problem SolvingIdentify workflow bottlenecks and recommend solutions. Support resolution of scheduling, documentation, material, and contractor-related issues. Coordinate activities across multiple teams and stakeholders. Recognize escalation triggers and communicate risks proactively. Support continuous improvement initiatives within assigned programs. Program and Account DevelopmentDevelop increasing knowledge of assigned customer programs and service requirements. Build familiarity with key account KPIs and performance expectations. Participate in account reviews and operational discussions when appropriate. Support Associate Project Managers and Program Managers with program-level initiatives. Prepare for future ownership of customer accounts and operational responsibilities. What you’ll bring: Strong organizational and problem-solving skills. Ability to coordinate multiple priorities in a fast-paced environment. Excellent communication and relationship-building skills. Ability to manage work independently while seeking support when needed. Strong attention to detail and commitment to data accuracy. Customer-focused mindset and commitment to service excellence. Proficiency with Microsoft Office, Smartsheet, and related business systems. Desire to develop project management, customer management, and operational leadership skills. Qualifications: Associate degree or equivalent experience preferred. Minimum 1 year of project administration, customer service, facilities maintenance, construction coordination, or related experience. Experience working with multiple priorities and deadlines. Experience supporting customer-facing operations preferred. Facilities maintenance, construction, electrical, or service industry experience preferred. Why you will love working here: Career Growth: Clear progression to Associate Project Manager and beyond. Impactful Work: Play a key role in national projects that shape the future of electrical solutions. Inclusive Culture: Join a team that values diversity, collaboration, and innovation. EEO and Accommodations Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process—please inform our Talent Acquisition team if you require accommodations during the interview process.