Quality Analyst (Outpatient)

Adventist Health Sonora has been one of the area's leading healthcare providers since 1900. We are comprised of a 72-bed hospital, 30 medical offices, comprehensive cancer care and a vast scope of award-winning services located throughout Tuolumne and Calaveras counties and the surrounding areas. Sonora is known for its friendly hometown charm, vast outdoor experiences and lively downtown. The allure of Sonora's close-knit community is complimented by its proximity to Yosemite National Park, as well as just a quick drive to Lake Tahoe. Job Summary: Conducts chart audits to monitor for satisfaction of standard of care measures. Contacts patients with pending expectations in order to schedule them to be seen in the clinic by their primary care provider. Tracks multiple quality measures related to improving the quality of patient care. Job Requirements: Education and Work Experience: Associate’s/Technical Degree or equivalent combination of education/related experience: Required Bachelor's Degree: Preferred Three years' technical experience: Preferred Licenses/Certifications: National certification (ARMA) as a Registered Qualified Medical Assistant or National certification (AAMA) as a Certified Medical Assistant: Preferred Essential Functions: Demonstrates an active concern for all customers (both external and internal) by responding to their needs and expectations in a positive and exemplary manner, thus promoting positive interpersonal relationships. Provides information or appropriate resource for patient questions. Documents accurately in the patient medical record and accurately tracks patient contact. Works in collaboration with Clinical Quality Nurse Managers and Quality Departments on the development and implementation of quality improvement projects. Maintains responsibility for obtaining and tracking multiple quality measures related to quality improvement. Maintains focus on participation in opportunities for improving the quality of patient care. Ensures that outpatient orders are performed under the direction and supervision of a physician according to current policies, procedures, legal and safety standards. Maintains a working knowledge of HEDIS and other managed care/insurance standards. Identifies and seeks solutions for any clinical problem and reports them to affected departments, Quality Manager or Director. Maintains a patient recall system, including continuity of care log for lab tests, referrals and transfers. Effectively communicates patient needs with providers and clinic staff. Performs other job-related duties as assigned. Organizational Requirements: Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.