Quality Assurance Coordinator
Global Lending Services
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- Location
- Greenville, SC
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 13
- 7 days ago
Career path
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About the company
Global Lending Services
Financial services · 1,001 to 5,000 employees
What you'll do
- Review customer and AI collection calls for effectiveness, customer experience, process adherence, and performance.
- Document and escalate risks, analyze trends, and provide feedback to improve call quality and AI performance.
What you need
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
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What does it mean to be a Quality Assurance Coordinator II at GLS?
The Quality Assurance Coordinator II is responsible for reviewing customer and AI collection calls to evaluate call effectiveness, customer experience, process adherence, and overall performance. Identifies risks, documents findings, escalates issues as appropriate, and analyzes trends to support continuous improvement. Provides feedback on recurring issues, opportunities for enhancement, and overall call quality to improve operational outcomes and AI performance.