Quality Assurance LVN & Intake Coordinator

About the Role Blize Healthcare is seeking a detail-oriented, compassionate, and organized Quality Assurance LVN & Intake Coordinator to join our team. This position combines clinical quality assurance, patient intake coordination, medical records management, and nursing responsibilities to support the delivery of high-quality home health and hospice services. The ideal candidate will ensure that patient care meets established professional standards, clinical documentation is complete and accurate, and patients experience a smooth transition into home health and hospice services. The position involves office-based administrative responsibilities and collaboration with interdisciplinary clinical teams. Key Responsibilities: Quality Assurance and Clinical Oversight: Review and evaluate patient cases through home visits, clinical conferences, medical record reviews, and assessment of services provided by clinical personnel. Monitor the quality and appropriateness of patient care and ensure compliance with established clinical standards, agency policies, and applicable regulations. Review clinical documentation and patient records for accuracy, completeness, and compliance with home health and hospice requirements. Communicate quality assurance findings, identify areas for improvement, and provide recommendations to clinical staff and management. Guide, instruct, and support clinicians to promote effective performance and the delivery of quality patient care. Participate actively in the agency’s Quality Assessment and Performance Improvement (QAPI) program. Attend case conferences and interdisciplinary team meetings to facilitate coordination of care and discuss patient needs and treatment plans. Provide clinical guidance and support to nursing personnel as appropriate and assist with the supervision of clinical staff. Remain available during operating hours to assist clinicians with clinical questions and patient care concerns. Assist with planning, implementing, and evaluating in-service training and continuing education programs for clinical personnel. Patient Intake and Administrative Coordination: Manage daily patient referrals and coordinate intake activities for home health and hospice services. Coordinate patient admissions and ensure a smooth and timely onboarding process. Verify insurance coverage and assist with insurance-related inquiries and claims processing. Schedule home health and hospice visits and coordinate services with patients, families, and clinical staff. Answer, screen, and direct incoming telephone calls and respond to patient and family inquiries professionally and promptly. Collect, review, organize, and maintain patient medical records within the agency’s electronic medical records system. Verify that patient consents, physician orders, assessments, and other required medical documentation are complete before uploading or attaching records to the company system. Follow up on missing, incomplete, or outstanding documentation with physicians, referral sources, and clinical personnel. Maintain medical supply inventory and assist with the preparation and coordination of durable medical equipment (DME). Support communication between the intake department, nursing staff, physicians, patients, and other healthcare professionals. Qualifications and Requirements: Current, active Licensed Vocational Nurse (LVN) license. Minimum of one year of nursing experience. Minimum of one year of experience in the medical field. Home health or hospice experience strongly preferred. Previous management, supervisory, or clinical quality assurance experience preferred. Knowledge of home health and hospice services, clinical documentation, patient care coordination, and applicable professional standards. Understanding of medical records requirements, physician orders, patient consents, and clinical documentation processes. Excellent organizational, communication, interpersonal, and customer service skills. Strong observation skills, sound nursing judgment, and the ability to identify and address quality-of-care concerns. Ability to manage multiple priorities and balance administrative, clinical, and quality assurance responsibilities. Proficiency in Microsoft Office and Google Workspace. Current Basic Life Support (BLS) certification. Valid driver’s license, reliable transportation, and willingness to travel to patient homes when required. Ability to work independently and collaboratively with interdisciplinary healthcare teams. Commitment to patient confidentiality, professional ethics, and high-quality patient care. Benefits: Health insurance. Dental insurance. Vision insurance. Paid time off (PTO). Vacation benefits. How to Apply Interested candidates are encouraged to submit a resume and cover letter outlining their relevant nursing, quality assurance, and administrative experience, along with their salary expectations. Join Blize Healthcare and help us deliver coordinated, compassionate, and high-quality care to patients in the comfort of their homes.