Quality Auditor

Looking for a job with a purpose? Want to make a real difference in the world? LION TotalCare is the leader in Firefighter PPE cleaning and repair maintenance. Our NFPA-certified services help enhance firefighter safety and save Fire Departments money by extending the life of their PPE. Join us to help protect our FDNY Firefighters! Benefits of Working with Us! Competitive Salary Health & Dental Benefits Vision Care Benefits Life & Disability Insurance 401K Plan Education Reimbursement Program Company Events and More! LION is an international company that operates in three markets: the emergency services, military and civilian agency uniforms, and personal equipment markets. LION serves a global customer base of fire departments, military installations, institutions, corporate organizations, and training companies from multiple offices around the world. Learn more about LION TotalCare here: https://www.lionprotects.com/totalcare JOB SUMMARY – TotalCare Quality Auditor As a TotalCare Quality Auditor, you will be responsible for performing inspection on firefighter protective garments. Inspection includes evaluating cleanliness, looking for visible damage, identifying safety hazards, and inputting necessary repairs and any repairs requested by the customer into our tracking system. In cases where damage could affect the integrity of the garment and its ability to provide protection, the TotalCare Quality Auditor will coordinate and/or perform testing on the garment. You will ensure high levels of customer satisfaction, efficient service delivery, and maintain high-quality standards. You can help save lives. Position Details: Location: 703 East 134st, Bronx, NY, 10454 Hours: Monday to Friday 7:00 am - 3:30 pm. Must be flexible and willing to work overtime when needed to meet client needs. Reports to: TotalCare Center Manager Starting Rate: $21 - $25 per hour ESSENTIAL FUNCTIONS: Inspect all garments for cleanliness, damage and safety, and deciding work required to ensure that garments provide adequate protection against industry standards and will meet the expectation of the customer Input all repair information into the system Send all liners for hydrostatic testing Categorize garments by type of work to be performed and sending them to the appropriate areas Coordinate and/or performing testing on other components if damage could affect performance of garment Apply strict adherence to applicable NFPA standards and procedures established for compliance Approve jobs with pre-authorization limits set by the customer Meet delivery deadlines by working with the team to ensure firefighter gear is repaired on time and meets our high quality standards. Maintain cleanliness and good housekeeping in inspection area. Other duties as needed. ADDITIONAL RESPONSIBILITIES: Works well with other production associates. Must be able to follow instructions consistently with minimum supervision. Maintain a clean and safe work environment. Must follow company rules and regulations. Ability to multi-task. EDUCATION & EXPERIENCE QUALIFICATIONS: High School diploma or GED Must be able to read and comprehend English language instructions Willingness to learn industry standards that are applicable to the inspection process Experience in decision-making as a job requirement Experience in keying information into a database or demonstrate computer use skills Ability to work within a multi-functional team. Positive attitude and demonstrated ability to work well with a team. Good attendance record. Strong problem-solving skills. Self-motivated and organized. Ability to work in a fast-paced, time-sensitive environment and to meet all deadlines. PHYSICAL REQUIREMENTS: Standing, sitting, walking, bending as needed. Using proper lifting technique may be required to lift objects up to 30 lbs.