Quality Specialist

LOCATION Puyallup, WA DEPARTMENT Quality REPORTS TO Dir. Of Quality POSITION TYPE Full-Time CLASSIFICATION Hourly / Non-Exempt PAY RANGE $31 - $43 Position Summary The Quality Assurance Specialist supports the development, administration, and continuous improvement of the Quality Management System (QMS) at the Puyallup facility. This position serves as a key connection between Quality, Operations, Engineering, Customer Service, and other functional teams to help ensure quality requirements are understood, documented, followed, and continuously improved. The role combines quality system administration with hands-on operational support. The Quality Assurance Specialist helps maintain quality records, coordinate follow-up activities, support inspections and audits, track nonconforming material and corrective actions, analyze quality data, and assist with the development and implementation of standard work. Key Responsibilities Support the daily administration and continued development of the Quality Management System, including quality records, forms, procedures, and work instructions. Support document control activities to help ensure current approved documents are available where needed. Assist with the management and tracking of nonconforming material, containment activities, and product dispositions. Support customer complaint, corrective action, and quality issue tracking, including follow-up on assigned actions through completion. Participate in structured problem-solving and root cause activities to help prevent recurrence. Support product inspections, increased inspection activities, spot audits, and verification of standard work. Collect, organize, and analyze quality data; maintain reports, dashboards, logs, and performance metrics. Support internal audits and preparation for external or certification audits. Assist departments with the creation and maintenance of standard work, procedures, and work instructions. Support employee training related to quality procedures, tools, and processes. Communicate quality issues, lessons learned, customer feedback, and improvement opportunities throughout the facility. Participate in cross-functional continuous improvement activities and help identify practical process improvements. Spend time in production areas to understand processes, verify requirements, and support employees with quality-related needs. Promote a culture where quality is viewed as a shared responsibility across the organization and perform other quality-related duties as assigned. Qualifications Associate or bachelor's degree in quality, Business, Manufacturing, Engineering, or a related field preferred; equivalent experience will also be considered. 2+ years of experience in quality assurance, manufacturing, operations, document control, or a related role preferred. Experience working within a manufacturing environment is strongly preferred. Experience with ISO 9001 or a structured Quality Management System is preferred. Experience with nonconformance, corrective action, audits, inspections, or document control is beneficial. Knowledge and Skills Strong organizational, follow-up, and prioritization skills. Strong attention to detail while maintaining an understanding of the larger process. Ability to communicate and work effectively with employees at all levels and across multiple departments. Strong written and verbal communication skills. Basic understanding of root cause analysis and structured problem-solving methodologies. Ability to analyze data and identify trends or recurring issues. Proficiency with Microsoft Office; experience with SharePoint, Microsoft Forms, Power BI, Jira, or similar workflow and data-management systems is a plus. Ability to learn new systems quickly and work both independently and as part of a cross-functional team. Characteristics for Success Asks questions and works to understand how a process actually operates. Builds positive working relationships with production employees and leadership. Follows issues through to completion rather than simply documenting them. Looks for opportunities to simplify processes and make standards easier to follow. Uses data and facts to identify opportunities for improvement. Is comfortable moving between administrative work and the production floor and takes ownership in a developing quality system. Work Environment Combination of office and manufacturing-floor work. Regular interaction with production and warehouse environments. May require standing or walking for extended periods while supporting inspections, audits, or process reviews. Must be able to follow applicable safety requirements while working within manufacturing areas. Role Purpose The Quality Assurance Specialist helps turn the Quality Management System into everyday practice. The goal of the position is not simply to administer quality paperwork, but to help ensure issues are identified, actions are completed, standards are established, and improvements become part of the way the organization operates. Who we are: Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member’s unique knowledge, skills, abilities, and efforts define our success as a company. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of whether you live, test or plan to work in an area that permits legalized use of marijuana for either medical or recreational purposes. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test. Job type: Full-time Pay: $31.00 - $43.00 / hourly Benefits: 401(k) 401(k) matching Health Insurance Dental & Vision Insurance Health Savings Account Life Insurance Paid time off Vision Insurance Schedule: Day Shift Monday to Friday