Quality Technician

QUALITY ASSURANCE TECHNICIAN Job Description ABOUT THE COMPANY Marketlab is a market leading healthcare solutions organization specializing in the design, manufacturing, and sourcing of private label products. It’s our mission to provide our healthcare partners timely solutions with a straightforward approach based on knowing them and their work. Every day we strive to positively impact the lives of the people who in turn impact the health and wellness of our communities. Based in Grand Rapids, Michigan, Marketlab’s success is built upon a foundation of collaboration, innovation, and the belief that every team member plays a vital role in creating an exceptional customer service experience. ABOUT THE POSITION The Quality Technician is responsible for performing inspection and testing activities to ensure incoming materials, in-process products, and finished goods meet established quality requirements and product specifications. This position provides hands-on Quality support to Manufacturing, Receiving, Warehouse, Engineering, and Product Development.This role reports to the Manager of Quality Assurance and Regulatory Affairs. Functional/Technical Competencies Quality Focus – Demonstrates a strong commitment to ensuring products meet established requirements and does not compromise quality for schedule or convenience. Technical Aptitude – Understands and effectively applies inspection methods, measurement techniques, specifications, and acceptance criteria. Documentation – Maintains complete, accurate, legible, and timely inspection and Quality records. Decision Making – Uses established specifications, procedures, and objective evidence when determining product conformity. Behavioral Competencies Attention to Detail – Carefully evaluates products, documentation, and inspection results and identifies discrepancies that could affect product quality. Problem Solving – Recognizes quality problems, gathers relevant information, and assists in determining appropriate actions and root causes. Communication – Clearly communicates inspection results, quality concerns, and nonconformances to appropriate personnel. Quality of Work – Accepts responsibility for the accuracy and timeliness of work and consistently follows established procedures. Teamwork – Works effectively with Quality, Manufacturing, Receiving, Warehouse, Engineering, Product Development, and Supply Chain to resolve issues and achieve quality objectives. Continuous Improvement – Identifies opportunities to improve inspection activities, reduce errors, and strengthen product quality controls. What You’ll Do: Perform incoming, in-process, and final inspections in accordance with established procedures, specifications, drawings, sampling plans, and acceptance criteria. Inspect purchased components, raw materials, finished goods, and internally manufactured products for conformance to established requirements. Perform dimensional, visual, functional, and other product testing using appropriate inspection and measurement equipment. Accurately document inspection and testing results in applicable Quality and ERP systems. Review supplier documentation, certificates, inspection records, and other required quality documentation as part of receiving inspection. Identify, document, segregate, and properly control nonconforming materials and products. Initiate Nonconforming Material Reports (NCMRs) and assist with the investigation and disposition of nonconforming product. Ensure product is appropriately identified and controlled while awaiting inspection, testing, or disposition. Communicate quality issues promptly to Quality, Manufacturing, Receiving, Engineering, Supply Chain, and other applicable personnel. Assist Quality Engineers with investigations of product defects, supplier issues, customer complaints, and manufacturing quality concerns. Support root cause investigations and corrective action activities by gathering data, inspecting samples, performing testing, and documenting results. Perform inspections associated with supplier corrective actions and verify product meets established acceptance criteria. Support first article inspections and inspection of new or revised products. Read and interpret engineering drawings, product specifications, work instructions, bills of material, and inspection requirements. Use measurement and inspection equipment such as calipers, micrometers, force gauges, scales, gauges, and other inspection tools as applicable. Ensure inspection and measurement equipment is within calibration prior to use and properly maintained and stored. Assist with calibration activities, including maintaining equipment records, coordinating calibration services, and identifying equipment approaching calibration due dates. Assist in the development and improvement of inspection methods, inspection instructions, sampling plans, and acceptance criteria. Support product verification and validation testing as directed by Quality or Engineering. Collect and organize quality data to support trending, supplier performance monitoring, process improvement, and management reporting. Assist with product containment, sorting, reinspection, and other activities required to address identified quality issues. Maintain organized Quality inspection areas and ensure inspection samples, records, and equipment are appropriately controlled. Follow applicable procedures and requirements established within Marketlab’s Quality Management System. Support compliance with applicable requirements, including ISO 13485, ISO 9001, and FDA Quality Management System requirements. Assist with internal, customer, and regulatory audits by locating records, providing objective evidence, and supporting inspection-related activities. Participate in continuous improvement initiatives focused on reducing defects, improving inspection effectiveness, and preventing recurrence of quality issues. Perform other Quality-related duties and projects as assigned by Quality Management. The ideal candidate will have: High school diploma or equivalent required. Associate degree or technical certification in Quality, Manufacturing, Engineering Technology, or a related field preferred and/or two or more years of experience in Quality Inspection, Quality Control, Manufacturing or a related technical environment. Experience performing incoming, in-process, or final product inspections preferred. Experience working in a medical device, healthcare, or other regulated manufacturing environment preferred. Basic understanding of quality systems and inspection principles. Ability to read and interpret engineering drawings, specifications, tolerances, and work instructions. Experience using measurement and inspection equipment such as calipers, micrometers, force gauges, scales, and other gauges preferred. Familiarity with sampling plans and inspection techniques preferred. Experience documenting nonconforming material and supporting quality investigations preferred. Basic understanding of calibration and measurement equipment control. Familiarity with ISO 13485 and ISO 9001 requirements is a plus. Proficient with Microsoft Office and Google Workspace; experience working with ERP or electronic Quality systems preferred. Strong attention to detail and ability to accurately document inspection results. Strong organizational and time-management skills. Ability to communicate quality concerns clearly and professionally. Ability to work independently while effectively collaborating with cross-functional teams. Ability to manage multiple inspection priorities in a fast-paced environment. Benefits: Paid parental leave Scholarship reimbursement 401k match Benefits effective day one of employment Paid short term disability leave Generous PTO policy that starts on day one Paid holidays Health and wellness program Employee discount program within our family of companies