Receptionist - Courtesy Services - Full Time

Every great patient experience starts with a warm welcome. As a Hospital Receptionist , you’ll be one of the first points of contact for patients, families, and visitors, helping them feel supported and cared for from the moment they arrive. If you’re organized, compassionate, and enjoy helping others, this is an opportunity to bring your customer service skills to a role where every interaction can make a difference. Recognized as a Top Healthcare Employer: Guthrie is consistently recognized for its strong workplace culture and commitment to caregiver well ‑ being , including: Best Places to Work 2025 - Modern Healthcare America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek America's Best-In-State Employers (PA) 2025 - Forbes  America's Best Employers for Healthcare Professionals 2025 - Forbes  America's Best Employers for Women 2025 – Forbes Schedule & Coverage: Full-Time, Day Shift Benefits That Matter: Medical, Dental, Vision starting first of month after hire PTO starts Day 1 Voluntary 403(b) Retirement Plan with Employer Match – Plan for your future with Fidelity investment options Employee Assistance Program – Confidential support for personal and professional well-being Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage Friendly, Inclusive Work Family – Be part of a team that feels like home Position Summary: Serves as the initial contact for all patients and visitors entering Guthrie Health through the atrium. Responds to all incoming calls requesting information, and to arrange for patient/visitor assistance/transport as needed. Education, License & Cert: High school diploma or G.E.D required. Experience: Possesses one ‐ year experience in customer service ‐ related field. Experienced in clerical responsibilities. Must be able to read, write, and understand oral and written instructions. Essential Functions: 1. Provides information and direction to patients/visitors including in ‐ patient locations, appointments, departments, and/or people within the facility. 2. Knowledgeable about Guthrie health facilities, programs, and departments. 3. Enters patient/visitor transport requests into Epic system, monitors productivity and accuracy 4. Possesses proficient in ‐ person and telephone etiquette; basic computer skills. 5. Is focused on creating a positive patient experience, showing empathy, practicing active listening, and striving to exceed expectations. Other Duties: 1. Contacts Courtesy bus driver to arrange for transportation of patients and visitors from the entrance to the parking lot and other areas of the campus. 2. Maintains knowledge of the community to recommend shopping, motels, restaurants, churches, etc. and provides information as needed. 3. Uses two ‐ way radio to communicate with shuttle buses, security, maintenance, etc. 4. Assists non ‐ emergent transportation companies in location of out ‐ patients for arranged rides. 5. Attends mandatory monthly department meetings. 6. It is understood that this description is not intended to be all ‐ inclusive and that other duties may be assigned as necessary in the performance of this position. #LI-MD1