Receptionist (Urology)

Clearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: Job Purpose The purpose of the Front Desk Receptionist is to provide information to patients and guests in the main lobby. This person is also responsible for checking in and routing patients to the appropriate areas. Essential Job Functions Greet all patients and visitors to CCI; alert appropriate personnel to any visitors or patients that are in the lobby. Ensure paperwork is complete and accurate prior to routing to next location Operate office equipment appropriately to transmit information or documents as needed, using a computer, mail, or facsimile machine. Provide relevant company information to patients such as location of departments, offices or services provided. Answer telephones; provide patients with answers to their non-clinical questions, and direct clinical questions to appropriate staff. Interface with CCI personnel, physicians’ offices, and hospitals. Maintain clean and orderly lobby throughout the day. Maintain patient account information by confirming insurance coverage, collecting any necessary copays, updating necessary documentation as directed, and reconciling the drawer. Call new patients for the following business to confirm new patient appointment via CCI New Patient Call Remind Process. (if applicable) Ability to be at work regularly and on time required Other duties as assigned Technical:   Working knowledge of OncoEMR Correctly verifies patient with appropriate records in EMR as outlined in SOP. Scanning appropriate documents/updates and uploading into correct OncoEMR categories. Assigns pager status at time of routing. Properly routes patients to the correct location once completed at the Front Desk. Working knowledge of credit card payment systems. Ability to successfully process credit payments through point of sale, accept cash payments, and accept check payments. Working knowledge of TruFrom Ability to retrieve and upload online new patient paperwork into correct categories within EMR. Answer multi-line phone systems and direct calls to appropriate personnel. QA/QC/Regulatory: Participate in continuous improvement activities. Examine existing processes/procedures, and look for ways to improve them Other administrative duties as required Safety/Organizational/Productivity: Follow institution safety procedures, as well as following all regulatory standards. Must be able to prioritize and manage tasks in a timely and effective manner. Communication/Teamwork: Excellent interpersonal skills are necessary. ·Must demonstrate satisfactory verbal and written communication. Maintain positive working relationships with fellow staff and clinic personnel. Must be able to interact well with patients, employees, physicians, and management. Answer questions from patients, physicians, and nursing staff. Qualifications Must have basic computer skills. Must be able to identify and resolve problems in a timely manner; gather and analyze information skillfully. Must be able to multi-task and have commitment to excellence in patient care Must be able to manage difficult or emotional situations; respond to requests for service and assistance. Must maintain confidentiality and be familiar with the HIPAA laws. Must be able to follow policies and procedures, complete administrative tasks correctly and on time. Must approach others in a tactful manner; react well under pressure. Must be dependable and punctual. Education/Experience Must have a high school diploma or GED. Previous experience in healthcare settings preferred. Working conditions This position works in the lobby of a busy outpatient oncology/hematology/radiation/urology clinic. This person will be required to work closely with coworkers and management daily. Physical requirements This position requires that the employee sit or stand for long periods of time, up to eight hours a day. This position also requires that the employee be able to perform mild physical labor to complete the tasks at hand. Direct Reports This position is not a supervisory position.