Recruitment Systems Analyst, Admissions (2919)

Job Description The Recruitment Systems Analyst supports the technical, operational, and data-management functions that drive Idaho State University’s recruitment and admissions processes. Reporting to the Director of Data Analytics and Recruitment Strategy, this position manages day-to-day CRM operations (Slate CRM and Ellucian Recruit CRM during transition), ensures data accuracy across recruitment systems, executes workflow and communication logic, and provides reporting and troubleshooting support for staff. The Analyst plays a key role in maintaining clean, reliable data; supporting recruitment and communication strategies; and ensuring that Admissions & Recruitment staff are able to use CRM tools effectively and efficiently. This position is not eligible for new visa sponsorship at this time. Candidates who already hold valid U.S. work authorization may be considered Key Responsibilities Manage day-to-day CRM operations and workflow execution • Support daily operations within the CRM, including workflow execution, data imports, event setup, query management, and user task queues • Build, test, and maintain forms, automations, workflows, rules, and population logic as directed by the Director of Data Analytics and Recruitment Strategy • Update and maintain communication flows, including emails, text messages, and trigger logic • Troubleshoot CRM issues, respond to user requests, and ensure timely resolution of errors, duplicate records, and workflow interruptions • Assist with the configuration, testing, and rollout of new CRM features and enhancements. Ensure data integrity, accuracy, and compliance • Perform routine data validation, de-duplication, quality checks, and record maintenance within CRM systems • Support accurate data flow between Slate CRM, Banner, and other university systems • Maintain documentation of data standards, workflow steps, and system rules to ensure consistency across users • Ensure compliance with FERPA and university data security requirements for all recruitment-related data Provide reporting, analytics support, and system documentation • Create, update, and maintain operational reports and queries to support recruitment staff, marketing efforts, events, and admissions operations • Assist in generating dashboards, tracking documents, and metric summaries used by leadership to evaluate funnel progress and recruitment outcomes • Prepare documentation, job aids, and reference materials for CRM processes and updates • Work with the Director to evaluate system performance, identify process improvements, and streamline workflows Support user training and functional support across departments • Serve as a primary point of contact for CRM users needing training, troubleshooting, or help understanding workflows • Conduct user training sessions for new staff and ongoing refresher training as needed • Provide one-on-one support to staff members experiencing technical issues or needing assistance with CRM tools • Collaborate closely with recruitment, ambassadors, marketing, and admissions processing teams to ensure system needs are met Support Slate implementation and ongoing system development • Assist with integration testing, validation of new functionality, and documentation of new processes • Work with IT and the Director to maintain and optimize system integrations and API processes