Registrar - FT (12-hour days)

Seeking a full-time Registrar to support our Emergency Room Registration department at Oro Valley Hospital, located at 1551 E Tangerine RD, Oro Valley, AZ 85755.   Day Shift: Schedule to be determined and is based on needs of the department. Must be willing to alternate weekends and holidays.   We know it's not just about finding a job. It's about finding a place where you are respected, valued, and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.   What we Offer: Competitive Pay Medical, Dental, Vision, and Life Insurance Generous Paid Time Off (PTO) Extended Illness Bank (EIB) Matching 401(k) Opportunities for Career Advancement Rewards & Recognition Programs Exclusive Discounts and Perks   Job Summary The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.  Essential Functions * Interacts with patients and their families to address questions and provide courteous, timely assistance. * Regulates schedules based on procedure requirements, physician availability, and staffing needs. * Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information. * Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services. * Collects and records patient financial responsibility estimates as applicable. * Communicates operative reports daily to appropriate physician offices. * Compiles and organizes registration documentation to ensure completion of patient medical records. * Collects patient co-pays or deductibles when applicable and informs patients of financial obligations. * Assists patients with understanding insurance requirements and assists with resolving insurance-related questions. * Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign. * Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay. * Answers and returns phone calls, addressing questions with professionalism and courtesy. * Performs other duties as assigned. * Maintains regular and reliable attendance. * Complies with all policies and standards. Qualifications * Post secondary education or training in medical office administration or healthcare administration preferred * 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required * 0-2 years of experience in a customer service role preferred Knowledge, Skills and Abilities * Knowledge of insurance verification and basic medical terminology. * Ability to maintain accuracy and attention detail in a fast-paced environment. * Familiarity with electronic health record (EHR) systems and registration software. * Ability to manage sensitive and confidential information appropriately. * Effective interpersonal skills to work with patients, families and healthcare teams.