Relationship Banker I - Centerville
Cape Cod 5
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- Location
- Centerville, MA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 23
- 2 days ago
Career path
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About the company
Cape Cod 5
Banking · 501 to 1,000 employees
What you'll do
- Develop rapport with customers and provide timely correspondence and problem resolution
- Provide customer care for daily transactions, inquiries, and problem resolution
- Process deposits, loan payments, check cashing, and other basic banking transactions
- Uphold customer confidentiality
- Develop knowledge of the Bank’s products and services
- Complete assigned learning activities
- Participate in Banking Center meetings and coaching sessions
What you need
- Minimum six months’ customer service experience
- Prior customer relationship building experience
- Eligible for Nationwide Mortgage Licensing System (NMLS) registration
- Eligible for Notary Public commission
- Strong verbal and written communication skills
- Critical thinking, decision making and problem-solving skills
- Bachelor's degree (preferred)
- Minimum six months’ cash handling experience (preferred)
Key skills
Customer serviceCustomer relationship buildingCyber security awarenessVerbal and written communicationCritical thinkingDecision makingProblem-solving skillsFinancial ComprehensionTechnology SavvinessSales Aptitude
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Read the full posting here
Salary Grade: 12R
SUMMARY:
In this customer-facing role, the Relationship Banker I will provide exceptional customer care to the Bank’s customers assisting them with banking transactions, addressing inquiries and assisting with problem resolution at a full-service Cape Cod 5 Retail Banking Center location.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
Safeguards customer trust by upholding duty of customer confidentiality
Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
Must comply with all required laws, regulations, policies, and procedures
Timely completion of all assigned learning activities
Actively participate in Banking Center meetings and one-on-one coaching sessions
Participation/volunteerism in community groups and events
Additional duties as assigned
EDUCATION, CERTIFICATIONS:
Bachelor's degree preferred
Eligible for Nationwide Mortgage Licensing System (NMLS) registration
Eligible for Notary Public commission
KNOWLEDGE, SKILLS & ABILITIES:
Minimum six months’ cash handling experience preferred
Minimum six months’ customer service experience
Prior customer relationship building experience
Cyber security awareness
Strong verbal and written communication skills
Critical thinking, decision making and problem-solving skills
Must have cyber security awareness to protect the digital environment, the Bank, and customers
COMPETENCIES:
Courage
Technology Savviness/Digital Enthusiast
Financial Comprehension
Adaptability and Flexibility
Sales Aptitude
Eager and Agile Learner