Relocation Specialist

General SummaryThe Relocation Specialist is responsible for coordinating and administering relocation services for residents and families affected by public housing redevelopment, rehabilitation, modernization, demolition, or other agency initiatives. The position ensures that affected residents receive appropriate relocation assistance, accurate information, and support in accordance with applicable federal, state, and local regulations, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), when applicable, and U.S. Department of Housing and Urban Development (HUD) requirements. Duties And ResponsibilitiesRelocation and Resident Services Plan and coordinate relocation activities for residents displaced by agency projects, ensuring moves are completed efficiently and with minimal disruption Conduct resident interviews, meetings to explain relocation process, benefits and advisory services, program requirements, timelines and available other assistance. Create individualized relocation plans based on resident needs, family composition, and available housing resources Review resident eligibility for relocation assistance and coordinate applicable benefits, moving expenses, advisory services, and other authorized payments. Assist residents with housing placement by identifying suitable temporary or permanent replacement housing options Schedule and monitor resident moves, coordinate moving vendors, address logistical challenges, and verify completion of relocation activities. Monitor relocation resources, moving, packing and related supplies. Submit final processing of eligible moving cost and related payments Communicate directly with resident families regarding relocation activities, benefits, requirements, and available assistance. Assist families with relocation planning, moving activities, and follow-up. Conduct home visits before and after moves to assess relocation needs, preferences, and outcomes. Assist families with completing requests for reimbursement, replacement housing payments, and moving and related expenses Respond to resident concerns, resolve relocation-related issues, and refer households to appropriate social services and community resources. Process and issue relocation notice forms, moving schedules, and transportation assistance requests. Recordkeeping Ensure resident case files are complete, accurate, properly signed and dated, and compliant with documentation standards. Collect, compile, report, and maintain pertinent data regarding the status of relocating families. Program / Operational ResponsibilitiesProvide direct assistance and guidance to households throughout the relocation process. Coordinate move-related activities, including leases, keys, utility transfers, transportation, and relocation schedules. Maintain information regarding the status and progress of relocating families. Assist residents with relocation-related reimbursement requests and follow up to verify receipt of funds. Monitor the distribution of relocation resources and supplies Support effective and timely completion of relocation activities in accordance with established procedures and requirements. Compliance & ReportingPrepare relocation status reports, track project milestones, monitor expenditures, and provide updates to management and funding agencies. Maintain documentation necessary to demonstrate compliance with established relocation procedures and documentation standards. Perform relocation activities in accordance with the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), when applicable, and U.S. Department of Housing and Urban Development (HUD) program requirements. Community EngagementEstablish and maintain effective and courteous working relationships with residents, employees, and community agencies. Coordinate with families, community agencies, and other parties information and resources that support relocating families Participate and attend resident briefings, departmental staff meetings, public and other community outreach meetings as directed by the supervisor. ComplexityPerforms a combination of resident-facing, administrative, documentation, and relocation coordination functions. Manages multiple relocation activities and requirements for individual households. Coordinates time-sensitive activities, including move schedules, leases, keys, utility transfers, transportation requests, and required documentation. Requires problem-solving and judgment when assisting families with relocation needs and coordinating available resources GuidelinesThe Relocation Specialist's work is guided by:The applicable Relocation Plan. The federal Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA). Department of Housing and Urban Development (HUD) regulations. Established documentation standards and relocation procedures. Physical DemandsThe position includes both office-based and field/resident-facing activities. Performs documentation, data collection, and administrative activities in an office setting. Travels to and from residents' homes and relocation-related activities as necessary. The employee must be able to regularly use a computer, keyboard, telephone, and other office equipment, with occasional standing, walking, bending, reaching, and lifting/carrying of office materials or similar items weighing up to 20 pounds. Work EnvironmentWork is performed in an office environment as well as in the field through home visits and resident-facing activities. The position regularly interacts with residents, employees, community agencies, and members of the public. May participate in workshops, meetings, and other relocation-related activities. Qualifications, Knowledge & ExperiencePreferred Associate degree in Public Administration, Social Work, Urban Planning, Business Administration, Housing Management, or a related field or High school diploma or equivalent required with two (2) years working in case management, public service or relevant experience Experience working for a public housing authority, government agency, or affordable housing organization. Knowledge of the Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA), 49 CFR Part 24, and applicable HUD relocation requirements. Experience coordinating relocation with redevelopment, demolition, rehabilitation, or improvement projects General knowledge of social work Knowledge of basic office software and equipment Basic office software and equipment Strong communication, organizational, problem-solving, and resident relations skills. Ability to establish and maintain effective working relationships with residents, employees, and community agencies About UsHousing Alliance HTX supports Houston families and individuals by providing quality, affordable housing and access to opportunities that help people move forward. Our mission is to improve lives through safe, affordable housing while supporting education, workforce growth, and long-term stability. We serve families, seniors, individuals, and people with disabilities offering support, respect, and resources at every stage. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All positions are contingent on passing pre-employment drug screening and background check. The Housing Alliance HTX is an Equal Opportunity Employer and value diversity at all levels of our organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.