Renewal Specialist

Location: Remote, US. Candidate must reside and work within US. Ideal candidate will reside within the assigned territory/time zone. Job Overview: The Renewal Specialist owns the end-to-end renewal process for our preK–12 schools and districts literacy curriculum software, playing a critical role in protecting recurring revenue. This role strengthens customer relationships and ensures a seamless renewal experience for school and district partners. Success will be measured by renewal attainment and forecasting accuracy. Job Responsibilities: Own the full renewal cycle for an assigned book of accounts, from outreach through close, ensuring timely receipt of purchase orders Build effective, trusted relationships with existing customers to secure multi-year commitments Provide timely renewal pricing quotes and negotiate terms directly with school and district decision makers Identify cross-sell and upsell opportunities within the SaaS/New Curriculum portfolio and partner with Account Executives to expand accounts Identify Professional Learning opportunities surfaced during the renewal process and hand them off to the appropriate counterpart through the established cross-motion referral process Review contracts, verify user counts, and ensure compliance with licensing agreements Use Salesforce CRM to track the renewal pipeline, update forecasts, and maintain account accuracy Collaborate cross-functionally with Sales leadership, Customer Success, and Operations to improve renewal processes and handoffs When needed, conduct customer-facing demonstrations of Lexia’s SaaS/New Curriculum programs to reinforce impact and value Analyze usage, adoption, and account trends to support renewals Job Requirements: 1–3 years’ experience in sales, sales support, renewals, or a quota-carrying role Proven ability to manage a sales process, negotiate renewals, and close business Exceptional organizational and time-management skills with attention to detail and the ability to work in a high-volume, fast-paced, remote environment Excellent communication and interpersonal skills, comfortable engaging decision makers and able to tailor messaging to different stakeholders Self-motivated, adaptable, and proactive in solving problems and improving workflows Experience using Salesforce CRM and proficiency with Microsoft Office or Google Suite Ability to quickly master tech tools and learn how to demonstrate product Passion for education and commitment to improving literacy outcomes Preferred Qualifications: Preferred experience in SaaS, EdTech, or subscription-based renewals Preferred familiarity with K–12 school and district buying cycles Preferred history of meeting or exceeding renewal or sales targets To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/ . Remote First Work Environment Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations. If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload. The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance. As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office. An Equal Opportunity Employer We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history). We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.