Renewal Specialist
Sonatype
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- Location
- United States
- Work style
- Remote only
- Job type
- Full time
- Posted
- Oct 22
- 2 days ago
Career path
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About the company
Sonatype
Computer software · 501 to 1,000 employees
Sonatype is a fast-growing software company helping companies manage their open-source software supply chains.
What you'll do
- Work through to on-time completion of renewing software subscriptions
- Monitor contract renewal terms
- Engage with customers to determine the best approach to retaining and expanding accounts
- Ensure customer success while maintaining subscription integrity and profitability
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Why this role is so important
Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription industry. As we grow, we must maintain and even increase this rate.
About the Position
We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.
You will be accountable for proactively working through to on-time completion of renewing software subscriptions. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since there can be hiccups along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.