Rental Coordinator

Our construction equipment group is seeking a full-time Rental Coordinator for our Concord, NH location. Our new team member will assist with rental tasks for New England’s premier JCB equipment dealer to identify customer needs, coordinate pick-ups, and perform inventory control for our rental department. The primary responsibilities of the position consist of, but are not limited to: Receive and qualify incoming rental inquiries, identify customer needs, prepare quotes, and partner with assigned sales team members. Establish new customer accounts by collecting required credit applications, rental forms, certificates of insurance, and upfront payments. Explain available rental protection options and ensure customer documentation remains accurate and current. Create and maintain rental, demo, and internal contracts, including signed agreements and supporting documentation within company systems. Coordinate JCB equipment availability, transfers, freight, delivery, return, and fleet tracking. Partner with the service department to ensure rental equipment is maintained, inspected, and ready for customers. Review equipment returns, inspection results, service work orders, damages, miscellaneous charges, and insurance claims. Manage rental receivables by following company credit and COD policies, reviewing past-due accounts, processing payments, and issuing approved credits. Process purchase orders, trucking and re-rental invoices, and manual sales invoices as needed. Monitor fleet utilization, repair and maintenance expenses, and freight recovery through company reporting tools. Participate in weekly rental meetings and contribute ideas that improve rental operations. Maintain strong customer relationships, support walk-in customers and the outside sales team, and provide guidance on JCB equipment and rental solutions. Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned. Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time. Desired Skills and Qualifications: 1 year of construction experience preferred Excellent time management skills Upbeat & positive attitude Ability to multi-task in a fast-paced environment Excellent communication skills - both verbal and written Knowledge of construction equipment, JCB products, or similar industry Good computer skills with a focus on Microsoft Word, Excel and Outlook Language Skills - Ability to speak effectively before groups of customers or employees of the organization. Reasoning Ability - Intermediate; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills - Microsoft Word, Excel, Outlook and Epicor/SILK systems Physical Demands/Work Environment: Physical/Sensory Functions: Occasionally will stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl; Regularly will sit, use hands, talk/hear. Vision: No special vision requirements. Lift and/or Move Functions: Frequently will lift up to 10 pounds