Repair and Warranty Specialist
Emerson
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- Location
- Mansfield, MA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 28
- 2 days ago
Career path
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About the company
Emerson
Industrial automation · 10,001+ employees
What you'll do
- Support quotation of valve and component repairs to include cost and lead time estimates.
- Receive, review, and process customer purchase orders.
- Manage warranty claims from initial customer notification through final resolution.
- Coordinate logistics and receipt of customer-owned material after issuance of RMA.
- Collaborate with Planning to schedule and track repair and warranty activities to ensure timely completion.
- Serve as the primary point of contact for customers regarding repair and warranty matters.
- Communicate repair status and production schedules to customers and internal stakeholders.
- Support continuous improvement initiatives focused on product quality, reliability, and customer satisfaction.
- Associate's degree or equivalent experience in Business, Operations, Manufacturing, Engineering Technology, or a related field.
- 3+ years of experience in customer service, warranty administration, manufacturing, quality, service operations, or a related role.
- Strong organizational and multitasking skills.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office applications, particularly Excel.
- Ability to manage multiple priorities and meet deadlines in a manufacturing environment.
- Experience in a manufacturing, industrial, electrical, mechanical, or engineered-products environment.
- Familiarity with ERP systems such as SAP, Oracle, JDE, or similar platforms.
- Understanding of quality systems, root cause analysis, and continuous improvement methodologies.
- Experience with product repairs, warranty programs, or after-market service operations.
Key skills
detail-orientedcustomer-focused
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Read the full posting here
We are seeking a detail-oriented and customer-focused Repair & Warranty Coordinator to manage warranty claims, product repairs, and return material authorizations (RMAs) for our manufacturing operations in Mansfield, MA.. This position serves as a key link between Customers, Quality, Engineering, Planning, Production, and Supply Chain teams to ensure timely resolution of product issues while supporting customer satisfaction and continuous improvement initiatives.