Repair Coordinator I

Join Our Team at HuFriedyGroup – Innovating Excellence in Dental Instrument Manufacturing At HuFriedyGroup, we are committed to providing high-quality dental instruments to organizations and professionals worldwide. We value innovation, craftsmanship, and dedication to improving oral health outcomes globally. Our people are our strength, and we foster a collaborative environment where every team member can thrive. When you join HuFriedyGroup, you become part of a company that truly values YOU, and we are committed to investing in your future both professionally and personally. We offer competitive salaries, comprehensive healthcare benefits, tuition assistance, generous paid time off, holidays, a matching 401(k), and annual merit and incentive plans. We are currently seeking a Repair Coordinator for our Northbrook, IL facility. This role will be a liaison between the Repair Technicians, Customer Care, and the larger Field Sales Team. This individual must be detail-oriented, customer-focused and deadline driven. The Repairs Specialist I’s primary role is to receive, analyze, and process all items (via boxes, envelopes, etc.) sent in for repair & sharpening, or warranty consideration. This individual uses a computer for data entry and prepares repaired or returned products for shipping back to customers while ensuring department objectives are met and supporting the Dental product line and services. In this role, the Repairs Specialist I must have thorough knowledge of the Company’s applicable products and services. Repair Assessment: Decontaminate/sterilize returned product Determine if item can be repaired or not Interpret and apply correct warranty policy Accurately process repair paperwork for order processor Process repair orders when necessary Packages and ships serviced product back to Customer In warranty/out of warranty considerations: Interpret and apply correct warranty policy if under warranty, scrap product and forward paperwork to Customer Care for processing Process replacement orders when necessary If out of warranty, decontaminate/sterilize and forward return to Customer Care for processing Packing/Shipping serviced product: Use proper packing materials to protect serviced product before shipping Interpret and apply correct shipping software Duties: Accurately process and efficiently record Customer returned/repair orders data into SAP. Professionally handle incoming requests from Customers and internal partners and ensure prompt and thorough follow-up. Investigate, warranty status, and repairability and determine course of action. Maintain an organized and clean work area for repair and sharpening orders, ensuring that all instruments flow in/out in a timely manner.* Internally communicates order, repair and return estimates to Customer Care Representative. Create and maintain up to date documentation on all procedures and processes for all tasks related to this position.* Plays an active role in continuous process improvement. Meet department productivity and quality goals.* Interface with other departments to meet Customer needs, achieve efficient operations, and ensure Company goals are met. High label and repair order accuracy and inspection before and after the product has been serviced.* Packing, label and shipping serviced product to customers using the company’s systems and resources. Monitor and record keeping of the cleaning/decontamination equipment* Equal Employment Opportunity & Accessibility Statement HuFriedyGroup is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, gender, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodations to apply for a position, participate in the recruitment process, or perform essential job functions, please contact us at 773-868-5534. We are committed to supporting you throughout your journey with HuFriedyGroup!