Research Specialist I

Address We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done. Job Description: Office Location: Abilene, Texas, United States ESSENTIAL FUNCTIONS: Incumbent has frequent contact with officers, employees, and other professionals by phone and written communication. Fulfill account research requests, encoding and posting corrections, and check adjustments. Process sensitive legal actions using the highest standard of confidentiality. Review online reports for checking, savings, time deposit, and retirement accounts. Duties and responsibilities require confidentiality, problem solving, judgment, initiative and attention to detail. Results of work are rarely checked; consequence of errors is substantial, involving loss of time, money, and goodwill. Physical effort is average, requiring the use of computer equipment for most of the workday. Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures. MINIMUM QUALIFICATIONS: High school graduate or equivalent is required. Six (6) months banking experience or one (1) year stable work history performing clerical or bookkeeping duties required. Requires exceptional written and verbal communication along with general business and mathematical knowledge. Proficient use of Microsoft Windows, Microsoft Office Suite, and 10-key by touch. Must be able to maintain working knowledge of bank regulations, policies, procedures, and legal terminology acquired on the job. Must be a self-starter who can work in a demanding, fast-paced, multi-tasked environment with limited supervision. Must be able to handle stress, establish priorities and meet deadlines. Reliable attendance is essential for this position. The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)