Reservationist Specialist

Parker Palm Springs

Palm Springs, CAOn-siteFull time

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Pay: $20; an hour
Location: Palm Springs, CA
Work style: On-site
Job type: Full time
Posted: Oct 29; 1 day ago

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About the company

Parker Palm Springs

Hospitality · 201 to 500 employees

Thirteen lushly planted acres in a desert climate is probably the most defining and remembered quality of one’s stay here. Sense of place is shaped by walking these planted paths beneath arches of green, through tunnels of hedgerow that periodically open up to the spread of a lawn, the shade of a tree, a cluster of tall pampas grass or a court of palms.

A fire circle, a tiled fountain, fruit trees and herb gardens -- hammocks, strung between palm trees, hidden niches -- just some of the finds along the way. Whether exploring the entire weave of walk-ways throughout the property or simply following the path that takes you from your room to breakfast at Norma’s, a drink at the MiniBar or a poolside chaise, they are their own suspended moments sometimes heavy with scent in the night air, bright with morning sun overhead, or thick with the heat of late afternoon.

A member of The Leading Hotels of the World.

Parker Palm Springs on LinkedIn

What you'll do

The Reservation Specialist manages incoming reservation requests via phone, email, and CRS while ensuring data accuracy and processing group contracts.
They are responsible for auditing daily reservations, handling cancellations, and maintaining organized files for the department.

What you need

The role requires strong attention to detail for auditing and processing reservation data accurately.
Candidates must be capable of managing multiple communication channels and performing administrative tasks such as filing and reporting.

Key skills

Reservation managementData entryCustomer servicePhone etiquetteEmail communicationAuditingRecord keepingGroup bookingConflict resolutionAttention to detail

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Read the full posting here

The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. 1. Runs all reservations entered for prior day; audits for accuracy; merges when necessary 2. Runs cancellation report for day prior; executes tasks as outlined on checklist 3. Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). 4. Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. 5. Input of all in house reservations. 6. Input of group codes for new groups. 7. Check all reservations arriving from date to 3 days out. 8. Filing and discarding of files as needed. 9. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. 10. Handle all calls coming in from CRS. 11. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) 12. Processes group reservation requirements per contract; executes tasks outlined on checklist 13. Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing 14. Sends confirmations daily for all reservations processed 15. Attends weekly Resume meeting Hourly Rate is $20.00 per hour.