Resident Services Coordinator

Job Description: Onni Group is hiring a Resident Services Coordinator in Los Angeles, California About Onni Group For over 50 years, Onni has been building communities where people live, work, and play. We’re one of North America’s largest privately owned real estate companies, with expertise in development, construction, property management, and hospitality across major cities including Seattle, Chicago, Los Angeles, Phoenix, Toronto, and Vancouver. Our hospitality portfolio includes Level Hotels & Furnished Suites and restaurant concepts such as Solette, Capo & The Spritz, Fora, and Dialtone. At Onni, you’ll learn from experienced professionals, take on real responsibility early, and have room to grow. Perks & Benefits 3 week (15 days) of Paid Time Off Benefits include Health Care, Dental, Vision, HSA, FSA, Life Insurance, Short Term Disability, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and Pet Insurance 401(k) with Employer Match Employee Referral Program Friends and Family Rates at Onni Hospitality Brands Residential Housing Discount After 1 Year of Continuous Employment   Annual Education Allowance After 1 Year of Continuous Employment Fun and Collaborative Company Culture with Lots of Team-Building Events The Resident Services Coordinator is the face person of our property management team and ensures the overall quality of our resident’s experience meets the company’s established standards and complies with all applicable laws. This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities. What You Will Do: Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties. Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews. Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner. Schedule move-in and moves out inspections with residents. Assist with managing all move-in and move-out calendars while keeping management software up to date. Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction. Schedule freight elevator for move-ins and move-outs. Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc. Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary. Perform all duties of a Leasing Coordinator as needed to the benefit of the property. Support the leasing team with the assistance of file checklist tasks in anticipation of new leases. Shop competitive properties. Assist with company/vendor sponsored resident events. Assist with community wide e-blasts, residential notices, and elevator displays. Maintain exceptional standards of leasing office, tour path, and model apartments. Review unit turn requirements with supervisor prior to move-ins. Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents. Prepare and distribute move-in gifts for all new residents moving in. Provide exceptional service to customers, vendors, and colleagues. Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required. Handle resident issues, conflicts, and complaints professionally and escalate to management when appropriate. Comply with company’s policies and procedures, safety rules and regulations, and all applicable local, state and federal laws. Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc. Perform other duties as required. What You Will Bring: High School Diploma or equivalent required Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties Excellent interpersonal, oral, and written communication skills Excellent writing, proofreading, and editing skills Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. These job duties are: Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews. Perform all duties of a Leasing Coordinator as needed to the benefit of the property. Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents. Prepare and distribute move-in gifts for all new residents moving in. Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf . Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/ Salary Range: $23-26 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.