Resident Services Coordinator

About Waterton At Waterton, we believe in finding the good and leaving it better. For over 30 years, we’ve been passionate about delivering incredible resident experiences, made possible by offering an extraordinary experience for our talented associates. We value adaptability, curiosity, accountability, and commitment to excellence. If this sounds like you, we’d love to meet you. Job Summary As a Resident Services Coordinator, you will work with residents and respond to inquiries and concerns within the community. The ideal candidate is customer-focused, adaptable, proactive, performance-driven, and thrives in a collaborative team environment. What You Need to Succeed Customer Service (Be Kind) Exceptional service is at the heart of our Resitality® philosophy, creating memorable experiences that go above and beyond resident expectations. By demonstrating Resitality®, you help create a community where residents feel valued, supported, and truly at home. Build and maintain positive resident relationships by responding promptly to inquiries, addressing concerns, and planning resident events that enhance satisfaction and retention. Performance and Business Drive (Get It Done) Success in this role requires effectively managing resident needs, operational priorities, and leasing activity. By maintaining a service-focused mindset and a strong sense of urgency, you contribute to resident retention, occupancy goals, and overall community performance. Support occupancy by conducting community tours, following up with prospective residents, administering lease renewals, and managing documentation accurately and efficiently. Initiative (Own It) Great associates don't wait for opportunities, they create them. By anticipating needs, taking ownership, and proactively solving challenges, you contribute to community success. Proactively address resident concerns by monitoring recurring service requests, coordinating timely resolutions with the service team, escalating issues when appropriate, and following up to ensure resident satisfaction. Adaptability (Listen & Talk) Change is constant and adaptable associates keep communities competitive. By listening, learning, and pivoting quickly, you ensure success in a dynamic environment. Adapt to changing community needs by coordinating resident transitions and ensuring accurate documentation in accordance with community guidelines and state requirements. Teamwork (Have Fun) High performing communities are built through collaboration and shared accountability. By working as a team, you help create an environment that drives resident satisfaction and operational excellence. Partner closely with centralization, service, and office team members to support community operations and compliance with company policies and Fair Housing requirements. What You’ll Bring – Desired Skills and Experience Minimum of one year of multifamily property management experience. Ability to multi-task and adapt in a fast-paced work environment. Excellent communication, conflict resolution, and customer service abilities. Yardi experience preferred. High school diploma or equivalent relevant experience. At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including: Competitive compensation and incentive program participation Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance 401K + match Generous paid time off, volunteer time off, and paid holidays Generous parental leave A commitment to life-long learning through learning plans that include internal and external training, as well as consideration for tuition reimbursement Commitment to job and career advancement Waterton welcomes all. Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.