Resolutions Specialist I

TUCOEMAS FEDERAL CREDIT UNION

Visalia, CAOn-siteFull time

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Pay: $21 to $25; an hour
Location: Visalia, CA
Work style: On-site
Job type: Full time
Posted: Oct 22; 1 day ago

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About the company

TUCOEMAS FEDERAL CREDIT UNION

Financial Services · 51 to 200 employees

At Tucoemas, we take being a credit union seriously. That means we're more interested in Main Street than Wall Street. As your local credit union, we want to be your financial partner, providing solutions that are designed for you and your family. As a member, your money stays local, benefiting our community and creating a brighter future for your friends and neighbors. At Tucoemas, we live our mantra: "Rising Together, Anything Is Possible." From Porterville to Dinuba, downtown Visalia and the Tulare countryside, we are here for you. Come into one of our four branch locations, or login around the world at your favorite coffee shop.

TUCOEMAS FEDERAL CREDIT UNION on LinkedIn

What you'll do

The Resolutions Specialist is responsible for communicating with members to collect on past-due loan and VISA accounts.
They manage delinquent accounts, negotiate payment arrangements, and document all collection activities while ensuring compliance with regulations.

What you need

Candidates must have a high school diploma or GED and at least one year of experience in a credit union or financial institution.
Proficiency in debt collection laws, skip tracing, and effective communication skills are required.
Education: a high school diploma or a bachelor's degree

Key skills

CollectionCommunicationNegotiationData AnalysisCustomer ServiceConflict ResolutionFinancial ComplianceSkip TracingReportingTime ManagementConfidentialityProblem Solving

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Read the full posting here

Description Live out our Core Values with every member and team member in every interaction. 1. Stop doing stupid things 2. Be the sunshine today 3. Sweep your own doorstep 4. Be awesome! 5. It takes a village 6. Champion in the arena! · Under limited supervision, you are responsible for effective communication with members and collecting and following up on past-due loan and VISA accounts · Communicate with the member by phone, mail, and in person to make arrangements to bring the delinquent account current · You assist the Resolutions supervisor, ensuring a coordinated collection effort of loan and visa portfolios. · Manage early- and mid-stage delinquent accounts · Make outbound collection calls to assigned delinquent accounts. Correspond with members via letters and emails to encourage payment of assigned delinquent accounts. · Take inbound calls from members who need assistance with making payments or who need to make payment arrangements. · Document all collection activity accurately. · Motivate/influence members to bring their loans current by negotiating payment in accordance with credit union policy. · Provide timely follow-up on promise to pay and payment commitment accounts to ensure a positive resolution and member satisfaction. · Meet productivity and monthly collection goals as assigned by management. · Escalate complex issues to a Resolution Specialist II or manager. · Maintain compliance with applicable regulations and internal policies. Requirements · High school graduate or recognized equivalent (GED) · Ability to be bonded. · Must have at least 1 year of experience working in a credit union or financial institution. · Knowledge of all federal and state laws regarding the collection of consumer debts, skip tracing methods, collection policy of the credit union, and a good knowledge of all phases of the credit union operation. · Demonstrable skills in exercising initiative and using good judgment to make sound decisions · Effective verbal and written communication skills · Establish and maintain effective work relationships while performing required duties. · Gather and analyze data and prepare various clear and concise reports. · Maintain confidentiality. · Organize work to meet deadlines. · Experience providing outstanding customer service and interacting with people/customers in service and sales and service environments. · Desired- A Bachelor's Degree in Business Administration, Finance, or related field