Roadside Support Specialist (Part Time)

Position Functions: · Receive, document, triage, and resolve driver-reported maintenance issues and OTR breakdowns, prioritizing safety, efficiency, and equipment utilization. · Coordinate road service, direct drivers to authorized repair facilities, and assist with · local and OTR breakdowns including after-hours support as needed. · Review repair estimates, obtain management approval when required, negotiate · costs, and follow up on repair completion and payment. · Escalate complex repairs to appropriate team members and ensure timely, cost-effective resolutions. · Maintain accurate maintenance documentation and data in company systems to support Maintenance, Parts, Warranty, and other teams. · Ensure compliance with DOT/FMCSA regulations, local and state requirements, company safety policies, procedures, and standards. · Maintain working knowledge of mechanical terminology, standard repair times and costs, U.S. geography, terminal locations, and applicable regulations. · Monitor and respond promptly and professionally to emails, calls, vendor portals, drivers, customers, and internal partners. · Collaborate with all levels of the organization and participate in meetings, trainings, coaching and feedback sessions to support continuous improvement. · Build and maintain positive relationships with customers and potential customers through clear communication, responsiveness, and professionalism. · Perform other duties as assigned or requested by leadership. · Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. · Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. · Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.