Routing Specialist - Decatur

The Routing Specialist efficiently schedules appointments for service technicians in accordance with direction provided by district management and professionally communicates/coordinates appointment information to each customer. Schedule recurring service treatment/inspection appointments for customers to be performed by service technicians. Use company tools/resources to route appointments in the most time efficient manner possible. Communicate with customers in a professional manner, make every effort to accommodate a customer’s needs, and include an expression of appreciation whenever appropriate. Work with employees and customers to resolve scheduling conflicts if they occur. Provide customers with general product/service information and perform general accounting functions on behalf of a customer such as taking payments, answering billing questions, etc. Communicate with various members of the district office staff in a professional and constructive manner. Maintain an up-to-date knowledge of policies, practices, procedures and terminologies of company. Other duties as assigned. Saturday and evening work may be required at times. High School Diploma or equivalent Must have excellent customer service skills. Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook). Must have excellent organizational skills, be able to multitask and determine priorities. Must have excellent attention to detail; accuracy of work is highly important. Must have excellent communication skills, both oral and written. Must be able to work well both independently and as part of a team. Along with a great place to work, Cook’s employees enjoy: Competitive Pay! Health, Dental, Vision, Life, Disability! 401(k) Retirement Plan with Company Match! Paid Time Off – Vacation/Sick Time + Holidays! Mentorship & Advancement opportunities! * Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.