Sales Operations Analyst

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities . Candidates must be legally authorized to work in the United States at the time of hire and must be able to maintain such authorization without current or future employer or school sponsorship. GE Appliances will not sponsor employment-based visas for this position now or in the future. Interested in joining us on our journey? The sales operation specialist leads GEA’s efforts for escalated issues from THD while working cross functionally to provide resolution. This role will be on-site in Louisville, KY. Position Sales Operations Analyst Location USA, Louisville, KY How You'll Create Possibilities Lead content and asset activation for new product launches online with THD online team Manage quality/return errors associated with online audits on product information pages in THD’s Supplier Hub Onboard, train & manage Commercial Development Program bubble assignments and Co-op/interns Own product maintenance with Home Depot in their item data management system Assist with tracking THD initiatives & online performance Collaborate with Operations/Logistics to ship/plan orders for new initiatives Provide operational support for the Home Depot National Account Team to include managing all THD Escalations for Delivery/Service by working closely with Local Delivery Team/Service Organization Closely work with GEA ASI Call Center Home Delivery Team in Rapid/Memphis to drive resolution on escalations in a timely manner. Available for customer (e.g. retail hours, weekends, holidays) with access to systems in case issues arise (main point of contact for issues) THD vendor liaison for delivery issues Mentored to cross train on all THD processes/issues/resolutions Escalation contact for Area Sales Managers Work Cross-Functionally with Delivery Agents to drive resolution What You'll Bring to Our Team Basic Qualifications: 2-3 years of experience in sales. Demonstrated problem solving skills Bachelor degree Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com